Customer Service Representative - Aurora, United States - Shard Inc

Shard Inc Aurora, United States

6 days ago

Description

Benefits/Perks

Competitive Compensation

Paid Time Off for Eligible Employees

Career Growth Opportunities

Job Summary

We are a small family owned glass company. We provide repair service as well as new installations for residential and commercial properties. We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, detail oriented and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer's call, collect relevant information and provide solutions

Contact customers to verify appointments

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Schedule appointments for service calls

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

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