- Answer phone calls and emails promptly.
- Provide accurate answers and advice on general and technical inquiries.
- Assist customers with new orders, returns, and warranties.
- Collaborate with other departments to address complex customer issues.
- Enter non-conformance reports (NCR) and disputes when required.
- Assist customers with quotes and sales.
- Assist the sales team with day to day inquiries.
- Process purchase orders.
- Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive ones.
- Contribute to continuous improvement of customer service processes and procedures.
- Effective communication skills (both written and verbal in English).
- Strong problem solving and decision making skills.
- Attendance and punctuality is critical.
- Knowledge of Hubspot, NetSuite, 3CX and Portalink is preferred.
- Customer service phone manner for inbound and outbound calls.
- Ability to follow detailed direction unsupervised.
- Experience in Excel and MS Office Suite.
- Medical, Rx, and Wellness Benefits
- Dental and Vision Plan Options
- Short-term Disability
- 401(k) Retirement Plan
- Holiday Pay
- Sick Pay
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Customer Service Representative - Aurora, United States - PrideStaff
Description
Customer Service RepresentativeShift/Hours: Monday - Friday, 8:00 AM - 4:30 PM
Pay Rate: $20/hr.
Location: Aurora, CO 80011
Experience: Minimum 6 months of customer-facing experience.
Do you enjoy solving problems and providing world class customer support?Our client was established in Australia in 1992.They specialize in crafting top-of-the-line roof racks, luggage boxes, bike carriers, kayak carriers, ski carriers, and load securing accessories.
We are excited to share a new opportunity PrideStaff, a nationally recognized staffing company, has been given an opportunity to assist a bona fide top employer in this market Are you working, but looking to explore? Are you needing a new career opportunity? Give us a call at and/or apply directly to this posting for immediate consideration
Customer Service Representative Responsibilities:
Join Us.
PrideStaff Company Overview
PrideStaff wants you to Succeed We have dedicated consultants that provide employment market insights and resources We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At PrideStaff, we truly value people, and we are dedicatedto getting to know you and advocating on your behalf with our network of employers from across the country. Our Recruiters will help guide you with career tools and resources.
Compensation / Pay Rate (Up to): $ $20.00 Per Hour
