- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently and effectively.
- Provide product and service information to customers.
- Process orders, returns, and exchanges accurately.
- Update customer accounts and records as needed.
- Collaborate with other departments to ensure customer satisfaction.
- Identify and escalate priority issues to management as needed.
- Maintain a high level of knowledge about our products and services.
- Strive to meet or exceed customer satisfaction goals.
- Perform other duties as assigned.
- 5+ years of customer service or related experience
- Excellent customer service
Customer Service Specialist - Aurora, United States - Addison Group
Description
Addison Group's client is looking for a Customer Service Representative to join their team in Centennial, CO. The ideal candidate will be in charge of the organization and efficiency of daily office operations.
Title: Customer Service Representative
Location: Centennial, CO (100% in-office)
Compensation:$60,000-$71,000
Hours: M-F 7:30am-4:30pm
Responsibilities:
Qualifications
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. A reasonable accommodation is available for qualified individuals with disabilities, upon request.