Electric Field Support Specialist - Memphis, United States - New Era Technology

New Era Technology Memphis, United States

1 month ago

Show more Collapse job

Description

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions. New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field. We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

We currently need a Field Electric Support Specialist supporting our client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.

Duties and Responsibilities

Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
Provides onsite support by assisting in fault isolation of electro-mechanical systems.
Identifies necessary parts to resolve customer equipment failures.
Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
Maintains accurate customer service records and reports within the Case Management System/CRM.
Contributes to the creation of Knowledge Articles and other technical-related documentation.
Serves as a resource to sales personnel for assigned service area.
Recommends improvements to manuals, operational processes and procedures as needed.
Contributes to training course content development and provides training to customers and other field service personnel, as required.
Maintains knowledge of new products.
Other duties as assigned.

Position Qualifications

Minimum of 5 years of experience in field service or a similar technical support-related position.
Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
Prior experience with electro-mechanical equipment, servos, sensors and actuators.

Knowledge, Skills, and Abilities

Experience reading Electrical Schematics.
Experience working with volt equipment (High Voltage)
Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard)
Ability to successfully apply technical knowledge to identify root causes.
Ability to demonstrate excellent customer service and communication skills.
Ability to read basic product drawings, electrical schematics, and technical specifications.
Requires the ability to manage priorities effectively.
Ability to travel with little notice may be required.
Troubleshooting skills and sound technical judgment.
Ability to work both onsite independently and as part of a team.
Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
Ability to pass customer-specific background check processes, if applicable.

Physical Requirements/Abilities (If necessary)

Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
Must be able to lift to 50 pounds at times.
Travel may be required up to approximately 20% of the time.
Willing to travel when needed.

Electric Field Support Specialist

We have other current jobs related to this field that you can find below

IT Support Specialist

3 days ago

Envolve Inc Memphis, United States

Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and commu Support Specialist, IT, Micro ...
IT Support Specialist

1 week ago

Expedient Memphis, United States

**Expedient** · **IT Support Specialist - (F)** · **Operations Support Center - Memphis, TN - Full Time** · Expedient is a provider of cloud and data center infrastructure as a service (IaaS) solutions. Our technical solutions enable Expedient clients to focus on their own bus ...
it support specialist

5 days ago

Texasashley Memphis, United States

** IT SUPPORT SPECIALIST** · **Job Category****:** INFORMATION TECHNOLOGY **Requisition Number****:** ITSUP007854 Showing 1 location **Job Details** · **Description** · **Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate open ...
Support Specialist

1 week ago

A2H , Inc. Memphis, United States Part time

**I.T. Support Specialist (part time)** · Part-Time in Memphis, US - Information Technology **Description** · A2H, an award-winning Engineering/Architecture/Planning firm strives to Create an Enhanced Quality of Life for our Clients and Community by providing design and consult ...
IT Support Specialist

1 week ago

Getevolved Memphis, United States

** IT Support Specialist** · **Job Category****:** Information Technology **Requisition Number****:** ITSUP001607 Showing 1 location **Job Details** · **Description** · **Job Description:** · Maintain and monitor end-user workstations and productivity on local area network. P ...
Support Specialist

1 week ago

Omni Inclusive Memphis, United States

Job Description: · Familiar with basic computer and network troubleshooting techniques and methodologiesPC Troubleshooting tasks · Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software · Installing Printer drivers, IP Printing/Cloud Printing · OneDrive Setup a ...
IT Support Specialist

1 week ago

Mallory Alexander International Logistics Memphis, United States

Job Description · Job DescriptionMallory Alexander International Logistics, a global third-party logistics company (3PL) headquartered in Memphis, TN has an immediate opening for a Logistics Professional to join our team · We are looking for a customer service-oriented Help Desk ...
Technical Support Specialist

14 hours ago

tamburrino, inc Memphis, United States

Company Description · tamburrino, inc is a trusted provider of technical support services for businesses and nonprofit organizations. We specialize in relieving unnecessary stress, maximizing resources, and optimizing networks for maximum productivity. Our services extend beyond ...
Student Support Specialist

3 weeks ago

Communities In Schools of Memphis Memphis, Tennessee, United States Permanent

About Communities In Schools of Memphis · The mission of Communities In Schools of Memphis (CIS of Memphis) is to surround students with a community of support, empowering them to stay in school and achieve in life. The vision of CIS of Memphis is to strengthen our communities b ...
IT Support Specialist

18 seconds ago

Mallory Alexander International Logistics Memphis, United States

Job Description · Job DescriptionMallory Alexander International Logistics, a global third-party logistics company (3PL) headquartered in Memphis, TN has an immediate opening for a Logistics Professional to join our team · We are looking for a customer service-oriented Help Desk ...
Information Technology Support Specialist

1 week ago

INSPYR Solutions Memphis, United States

Title: Information Technology Support Specialist · Location: Memphis, TN (REMOTE) · Duration: 6 month contract (ongoing) · Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. · IT Project Coordinator · Coordinate and track progress and implementati ...
Technical Support Specialist

1 week ago

THORNDALE PARTNERS Memphis, United States

Job description · TITLE: Technical Support Specialist · COMPENSATION: $20 - $24 while on Contract · ROLE TYPE: Contract to hire · LOCATION: La Vergne, TN (REMOTE 2 Days/Week after training) · OVERVIEW: Technical Support Specialist · We are looking for a Technical Support Speciali ...
Technical Support Specialist

3 days ago

St. Jude Children's Research Hospital Memphis, United States

At St. Jude Childrens Research Hospital, advancing treatment for children with catastrophic diseases is at the center of everything we do. Technology powers our mission of finding cures and saving children. From scientific breakthroughs to world-class clinical care, St. Judes Inf ...
Care Support Specialist

3 weeks ago

Global Free Classified Ads Memphis, United States

** Care Support Specialist** · Listing ID: [ ] Top "Must-Have" Skills for this job: · 1 year of professional experience as a Medical Office Administrator, Medical Assistant, or CNA · Medical or Pharmacy billing experience · Hands-on experience with patient clinical documentat ...
Operation Support Specialist

1 week ago

Usiinc Memphis, United States

Operation Support Specialist page is loaded **Operation Support Specialist** · **Operation Support Specialist** · locationsMemphis, TN posted onPosted 5 Days Ago job requisition idR **We are looking for individuals who are eager to develop and apply their skills in ways that ma ...
Operations Support Specialist

2 weeks ago

Alco Management Memphis, United States

Job Details · Job Location · TN Alco Management Inc - Memphis, TN · Education Level · High School · Travel Percentage · Frequent Travel · Job Category · Real Estate · Description · SUMMARY OF POSITION · The Operations Support Specialist role provides support for the thre ...
Network Support Specialist

6 days ago

AMADOR OF AMERICA INC Memphis, United States

Job Description · Job DescriptionNetwork support specialist is critical to help support our infrastructure, which consists of over 100 Linux servers around the USA running stores with most connected back to our support site through the internet and VPN. Some of sites have multipl ...
Histology Support Specialist

1 week ago

IDEXX Laboratories, Inc. Memphis, United States

As a Support Specialist in the Histology department at IDEXX, you will be assisting with some of the many tasks vital to the running of our network of Reference Labs. We receive thousands of clinical samples (blood, urine, fecal samples) every day from Veterinary Clinics, and we ...
Technical Support Specialist

3 days ago

IKEA Memphis, United States

) Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and config Support Specialist, Technical ...
Digital Support Specialist

1 week ago

Glidewell Dental Memphis, United States

**Description** · *Position at Glidewell Dental* · **Essential Functions:** · Diagnoses and performs moderately complex repairs. · Calibrates, cleans, and performs preventive maintenance on digital equipment including but not limited to CNC milling equipment, 3D scanners, and ...