- Actively diagnosing and responding to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up. Provide both in-person support and support for remote team members.
- Training team members in the use of equipment, software, and building security.
- Supporting Microsoft products like Office365 and a variety of vendor applications.
- Configuring and supporting Android and iPhone cell phones.
- Assisting our team by providing audio/video conference support for presentations and meetings.
- Interacting with vendors to facilitate repairs of hardware (e.g., laptops, printers, etc.).
- Managing our inventory of hardware and software assets.
- Supporting installs or upgrades of software and devices.
- Performing system administration for various tools and platforms.
- Documenting IT processes, workflows, and producing system documentation.
- Rolling out the red carpet for new team members with equipment setup, deployment, and orientation.
- Assisting with network and service room maintenance as needed.
- Working closely with our Director of IT and Managed Service Provider on escalated issues and projects.
- Traveling to satellite office and Furnished Model locations.
- An associate degree in information technology, computer science, or related field preferred.
- 1+ years of experience in a technical support role is required.
- Basic knowledge of IT systems, including Windows operating systems, networking concepts, and hardware/software configurations.
- Exposure to Microsoft 0ffice 365 and Azure environment administration is preferred.
- Relevant certifications (e.g., CompTIA, A+, Network+, etc.) would be a plus.
- Demonstrated organizational skills with a keen eye for detail.
- Proven ability to juggle multiple priorities while maintaining a positive attitude.
- Strong interpersonal and teamwork abilities, with a knack for collaborating with diverse personalities.
- An eagerness to learn and implement new technologies and methodologies.
- A solutions-oriented mindset with a passion for process improvement.
- Proficiency in diagnosing and resolving basic computer technical issues.
- Flexibility to accommodate business needs, including working outside regular business hours.
- Excellent analytical and problem-solving capabilities.
- Self-motivated and capable of working independently with minimal supervision.
- Possession of a valid Wisconsin driver's license with reliable transportation.
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Information Technology Specialist - Madison, United States - Veridian Management Solutions, LLC | Auburn Ridge | DSI Real Estate Group, INC
2 weeks ago
Description
Job Description
Job DescriptionReady for an adventure in IT? Veridian Homes, a forward-thinking company passionate about smart growth and green building practices, is on the lookout for an IT Specialist to join our dynamic team As our IT Specialist, you'll be the superhero behind our computer, software, and network operations, ensuring our team can conquer their daily business tasks with ease. If you're craving a fun yet challenging role where you can make a real impact, keep readingResponsibilities of this position include, but are not limited to:
Qualifications:
We offer a competitive salary and excellent benefits. If you enjoy a fast-paced work environment and are ready to embark on a tech adventure like no other, we welcome you to apply Interested and qualified candidates should apply online at Veridian Homes/Veridian Management Solutions is an Affirmative Action and Equal Opportunity Employer.
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