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    On Call Customer Experience Associate - Los Angeles, United States - Cobalt Robotics

    Cobalt Robotics
    Cobalt Robotics Los Angeles, United States

    3 weeks ago

    Default job background
    Description
    At Cobalt Robotics, our indoor robots work together with remote human operators to keep our customers safe.

    We patrol 24x7 to help prevent break-ins, detect massive leaks and give our customers visibility over their space, their assets, and their data.


    Cobalt's team is comprised of renowned technologists and security professionals, and backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue.

    In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.


    We're looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers.


    About the role:
    The Customer Support Associate will be primarily focused on guest management, badge policy enforcement, site surveillance, and reporting.

    The ideal candidate has superior customer interaction skills, strong attention to detail, and a mindset toward workplace safety, security, and satisfaction.

    This position will be on call and must work a minimum of 8 hours a week.


    This position is on-site at one of our client locations in L.A., CA; t he hours are Monday-Friday 8am-5pm, there will be occasions where candidate will need to work past 5 pm for a work event or other work related duties.


    Responsibilities:
    Available to be on-call
    Willing to come in with a 24 hour notice
    Greet and sign in guests while in reception area
    Program, print, and distribute access badges for employees
    Ensure badges are displayed properly
    Provide workplace directions, answer employee questions, and escort vendors as needed
    Intermittently walk the Premises to monitor the Premises during their shift
    Monitor the reception area
    Track inventory and supplies
    Answer tickets and service requests within SLA
    Receive packages for Client while in the reception area
    Other tasks as mutually agreed by the parties.

    Required Skills

    Strong interpersonal skills
    Integrity and professionalism
    Excellent customer service
    Verbal and written communication
    Data-entry/reporting
    Attention to detail

    Bonus Skills

    Conflict resolution/problem solving
    Ability to identify and assess risk
    Knowledge of Security Operations and Procedures
    Safety Management

    $ $30.28 an hour
    We are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    #J-18808-Ljbffr
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