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    Customer Experience Associate - Los Angeles, United States - arketa

    arketa
    arketa Los Angeles, United States

    2 weeks ago

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    Description

    [Full Time] Customer Experience Associate at arketa (United States) | BEAMSTART Jobs

    Customer Experience Associate

    arketa United States

    Date Posted

    31 Oct, 2022

    Work Location

    Los Angeles, CA, United States

    Salary Offered

    $35000 $50000 yearly

    Job Type

    Full Time

    Experience Required

    No experience required

    Remote Work

    Yes

    Stock Options

    Yes

    Vacancies

    1 available

    What we're looking for

    Our partners are the most important piece of the pie. They are the heart of the industry and what makes the arketa experience special and unique. Our customer experience team represents the voice of the customer. If you're comfortable speaking with new customers, building relationships and demonstrating how our product can help instructors grow their businesses this job is for you. Yoga/group fitness instructors already using arketa is a total plus

    The Role

    • Support our operators by delivering timely feedback that empowers our teams and internal partners to provide exceptional customer experiences.
    • Evangelize our customers and turn our disgruntled guests into our biggest fans.
    • Field questions across various channels (email, chat, and social media) and achieve a best-in-class response time.
    • Communicate with our customers per day via email, live chat and phone to answer any questions an improve the arketa experience
    • Become an expert on all things arketa and answer any and all customer questions and concerns
    • Go above and beyond in creating a magical experience for our customers
    • Report on insights + industry feedback from customers to improve product features

    The You

    • 1-2 years experience in a Customer Support, Communications/PR, or Social oriented role.
    • Connect. You love meeting new people and sharing arketa's mission of empowering new and current business owners.
    • Previous experience in a role requiring impeccably written communications across social and email.
    • A guest experience mindset: has good judgment about how to assess and resolve a customer problem in a thoughtful way.
    • Ability to identify opportunities for process improvement that contributes to a first-class customer experience.
    • Demonstrated ability to explain complex issues clearly
    • Strong experience with Microsoft office
    • Excellent communication skills -- written, verbal, presentation
    • Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals.
    • Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.
    • Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you.
    • Four-year post-secondary education/Bachelor's degree (preferred)

    The Benefits

    • Weekly workouts with the team
    • Health/dental/vision coverage
    • Unlimited PTO / sick leave
    • Annual company retreat

    About arketa Everything for your fitness or wellness business.

    Company Size: People Year Founded: 2020 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds

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