-
Member Experience Associate
1 week ago
Alignment Healthcare Los Angeles, United StatesOverview of the Role: · Alignment Health is seeking a passionate, highly-motivated, and detail-oriented member experience associate to join the member experience team. The member experience associate will assist plan members with their concerns or complaints and provides the nec ...
-
Customer Experience Associate
2 weeks ago
Scotia Corporation Los Angeles, United StatesTitle: · Customer Experience Associate - Channel- Port-Aux-Basques (15 Hours) · Requisition ID: 143084 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role** · As a Customer Experience Associate, you are th ...
-
Customer Experience Associate
2 weeks ago
Scotia Corporation Los Angeles, United StatesTitle: · Customer Experience Associate - Pugwash, NS hours per week) · Requisition ID: 144545 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role** · As a Customer Experience Associate, you are the face, c ...
-
Customer Experience Associate
1 week ago
Ephemeral Tattoo Los Angeles, United States**Customer Experience Associate - Los Angeles, CA** · at Ephemeral Los Angeles, CA To help achieve our vision, w e are looking for a dynamic Studio Customer Experience Associate to join our newest studio in Los Angeles. This role will deliver world class service to all of our cl ...
-
Customer Experience Associate
3 weeks ago
Ephemeral Tattoo Los Angeles, United States**Customer Experience Associate - Los Angeles, CA** · at Ephemeral · Los Angeles, CA · To help achieve our vision, w e are looking for a dynamic Studio Customer Experience Associate to join our newest studio in Los Angeles. This role will deliver world class service to all of o ...
-
Customer Experience Associate
2 weeks ago
Dr. Squatch Los Angeles, United StatesWhy We Exist and What We Do · : · At Dr. Squatch ), we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, a ...
-
Member Experience Associate
2 weeks ago
Industrious Los Angeles, United States Part timeAbout the Company: · Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a ...
-
Customer Experience Associate Remote
2 weeks ago
Magical Destinations Travel Los Angeles, United StatesGrowing your career as a Full or Part- Time · Remote Customer Experience Associate · is an incredible opportunity to develop valuable skills.If you are strong in leadership, and persuasion and have the right determination for the opportunity, then schedule a meeting today to be ...
-
Senior Customer Experience Associate
1 week ago
Scotia Corporation Los Angeles, United StatesTitle: · Senior Customer Experience Associate - Place Scotia, Pointe Claire (22.5 hours) · Requisition ID: 114247 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · What youll be doing · Our Senior Customer Experience Asso ...
-
Customer Experience Associate Remote
2 weeks ago
Magical Destinations Travel Los Angeles, United StatesGrowing your career as a Full or Part- Time · Remote Customer Experience Associate · is an incredible opportunity to develop valuable skills. · If you are strong in leadership, and persuasion and have the right determination for the opportunity, then schedule a meeting today to ...
-
Senior Customer Experience Associate
2 days ago
Scotia Corporation Los Angeles, United StatesTitle: · Senior Customer Experience Associate - Doaktown, NB (30 Hours) · Requisition ID: 143980 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role** · Our Senior Customer Experience Associates are the fa ...
-
Senior Associate, Office Experience
1 week ago
KPMG Los Angeles, United StatesKnown for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages ind ...
-
Associate Customer Experience Specialist
1 week ago
calm Los Angeles, United StatesAbout Calm · Calm is on a mission to support everyone on every step of their mental health journey. With the #1 app for sleep, meditation and relaxation as well as a growing library of digital, evidence-based mental health programs, Calm offers trusted support for individuals an ...
-
Associate Customer Experience Specialist
1 week ago
Lionheart Ventures Company Defunct Los Angeles, United StatesWhat We Do: · The Customer Experience Team's mission is to empower Calm's community to lead happier, healthier lives through extending the Calm experience beyond the product. For our customers, we provide resources both proactively and reactively, while also advocating on their ...
-
Senior Customer Experience Associate
2 weeks ago
Scotia Corporation Los Angeles, United StatesTitle: · Senior Customer Experience Associate - Channel-Port Aux Basques (22.5 Hours) · Requisition ID: 143083 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role** · Our Senior Customer Experience Associa ...
-
Associate VP Digital Experience
2 weeks ago
Humana Los Angeles, United StatesAssociate VP Digital Experience - Shopping Enrollment Self-Service · Employment Type · Full-Time · Posted on · May 11, 2023 · Apply for this job · your email: · upload resume: · Profile · Description · Humana is a $90 billion (Fortune 40) market leader in integrated healthcar ...
-
Customer Experience Associate, Part Time
1 week ago
Scotia Corporation Los Angeles, United States Part timeTitle: · Customer Experience Associate, Part Time - Kitimat, BC Hours/Week) · Requisition ID: 139316 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **About the role** · As a Customer Experience Associate, you are the ...
-
Guest Experience Associate I WeHo
2 weeks ago
Formula Fig Los Angeles, United StatesWORK WITH US · Service-Meets-Retail, · Experiential Skincare Company · A pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive locations (Fig Bars) offer an innovative range of 30-minute, best-in-class technology-driven fa ...
-
Member Experience Associate
4 days ago
Village Workspaces Los Angeles, United StatesVillage Workspaces is a creative and flexible workspace located in Los Angeles, CA. Designed to meet the diverse needs of micro businesses, freelancers, entrepreneurs, and professionals, our technologically advanced workspace offers modern individual offices, vibrant co-working s ...
-
Guest Experience Associate I WeHo
1 week ago
Formula Fig Los Angeles, United StatesWORK WITH US · Service-Meets-Retail, · Experiential Skincare Company · A pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive locations (Fig Bars) offer an innovative range of 30-minute, best-in-class technology-driven fa ...
Member Experience Associate - Los Angeles, United States - NeueHouse
Description
NeueHouse is a work and social club where creatives and though-leaders gather and connect.Our community of members align in their ambition to live a creative life, supported by an elevated experience bringing work and social together through iconic buildings, timeless design, thought-provoking cultural programming and gracious hospitality.
NeueHouse:
Home of the New.
Our Properties
NeueHouse currently operates across three different, but equally iconic, properties in New York City and Los Angeles:
Our
Madison Square (MSQ)
House is situated in New York's iconic Flatiron District, was previously home for Tepper Galleries, a well-known Manhattan auction house for international artists and collectors in the 1930s - and neighbors the 69th Regiment Armory where the first International Exhibition of Modern Art was held.
Hollywood House (HWD) , which sits on Sunset Boulevard, is one of LA's most celebrated buildings and occupies the original CBS Studio (the world's first structure built intentionally for broadcast).
Here genre- defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.
OurVenice Beach House (VB)
was once the creative home to some of the most influential creative luminaries in art and entertainment including Hal Ashby, Oliver Stone, and David Hockney, NeueHouse Venice Beach is a new work, social, and cultural hub for the Venice creative community.
In support of our Venice Beach location, the Membership Experience Associate is one of the most visible and connected/connective roles within NeueHouse.
Reporting to the Membership Manager, this role sets the standard of service for all the NH Members, VIPs, guests, vendors and team members who walk through our doors.
As the home of the new, we're investing in new ways of working, creating and collaborating and our Member Experience Associates are the first point of contact for our amazing, creative communities.
Responsible for greeting members and visitors, taking charge with member/guest registration, scheduling and preparing meeting rooms for use, assisting with the maintenance of shared member spaces and amenities, and acting as the House's main communication hub for internal and external communications.
Requirements
Empathetic, taking pride in details, and compelled to bring people together, The Membership Experience Associate builds, delivers, and stewards the moments that define NeueHouse for Members, Guests, and team - past, present, and future.
The role requires someone who is ready to:
Actively work to shape the culture of NeueHouse, particularly as it relates to our catalyst values (generosity, authenticity, curiosity, and kindness), as well as promoting an atmosphere of creativity and elevated service
Consistently offer professional, friendly and engaging service to members (prospective and present)
Maintain the Front Desk, guest waiting area, Membership desk and vestibule area.
Manage guest and member flows (Member + Guest check-in, notifying members of guest arrival, event check-ins)
As the Member Experience Associate you will gain exposure to all key departments in NeueHouse, with that we will cross train on key systems like Tripleseat, Resy, Nexudus, Splash,Toast, & NeueHouse Mobile App.
Connect Guests and Members in a timely matter using internal logs and SMSClearly communicate all member needs internally to ensure maximum satisfaction
Support IT team in preparing for and responding to member technical needs
Answer the house phone and direct communication appropriately based on a per-case basis
Accept incoming mail and accurately connect messenger pick-ups
Be comfortable in conversing with members, guests and potential members regarding NeueHouse events, various programs, and amenities offered.
Must be a positive and articulate ambassador of the NeueHouse project/brand.
Make introductions between members for both social and professional purposes.
Follow departmental policies and procedures.
Follow all safety policies.
Carries out any other reasonable duties and responsibilities as assigned.
We are looking to connect with candidates who bring:
Outstanding customer service skills.
Excellent communication skills, written and oral.
Ability to work a flexible schedule including weekends, evenings, and holidays as needed.
Ability to practice critical thinking with tremendous attention to detail, to understand and anticipate member needs, and to remain calm while working to resolve issues.
Ability to work cohesively with team members.NeueHouse values diverse educational and training backgrounds in consideration of the role.
An established network in hospitality, design and/or creative industries is encouraged.
Physical Demands:
While performing the duties of this job, you are required to stand (for the duration of the scheduled shift, minus any mandatory meal breaks); walk; and use hands to handle, feel, grasp, and hold objects.
You may be required to frequently climb (stairs).
You may occasionally be required to kneel.
You must occasionally lift, carry, and/or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The anticipated hourly rate for this position is $21.00 an hour.
NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment.
Some of the factors we consider may include qualifications of individual applicants against the position and business needs, years of relevant experience in the role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role.
The anticipated range for compensation shared here does not include any other components or benefits that may be available.Diversity & Representation :
NeueHouse is committed to building and supporting diverse and representative communities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
BenefitsHourly Rate:
$21.00 an hour
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Caregiver Leave
Short Term & Long Term Disability
Training & Development
Wellness Resources
#J-18808-Ljbffr
