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    Distribution Customer Service Representative - Newburgh, United States - NFI Industries

    NFI Industries
    NFI Industries Newburgh, United States

    Found in: Lensa US 4 C2 - 5 days ago

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    Description

    The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner.Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

    ***Interviews will be held at 800 Corporate Blvd, Newburgh, NY and working location will be 2 Matrix Drive, Newburgh, NY 12550***

    ShiftDays/Times:

    Monday-Friday, 08:00-16:30

    Some overtime required

    Essential Duties & Responsibilities:

    • Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
    • Processes and inputs all customer orders
    • Produces stock reports to check for product availability
    • Produces all related paperwork and necessary information required for customer work orders
    • Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
    • Provides follow up with other departments to ensure service standards are being met
    • Assures proper invoicing of accounts by verifying computer generated invoices
    • Prepares shipping and tracing information to customers as required
    • Maintains damage records and back order logs
    • Communicates customer feedback to management including any signs of dissatisfaction
    • Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
    • Oversees all paperwork associated with orders and maintain the corresponding files
    • Maintains current and accurate procedure manual, which details the processing requirements for each account
    Requirements:
    • HS diploma or equivalent required
    • Strong computer knowledge including MS Office applications
    • Basic typing skills
    • Familiarity with 10-key
    • Shipping software systems including UPS and Federal Express
    • Excellent oral and written communication skills
    • Excellent customer service skills
    Other:
    • Must be able to work in varying facility conditions.
    • Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed
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