Customer Service Representative Fraud Prevention in Credit Industry - Taylor Corners, CT, United States - Cascade Enterprises

Cascade Enterprises
Cascade Enterprises
Verified Company
Taylor Corners, CT, United States

4 weeks ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

We are currently looking for Customer Service Representatives with a focus on fraud prevention in the credit industry in Taylor Corners, CT.

Why you should join our team:
-
90% remote work option (
19 days remote, 2 days on-site per month) after successful training (approximately 1-2 months).
-
Attractive base salary with bonuses and a flexible budget for personal use (e.g. for a public transportation ticket, company savings plan, etc.)
-
30 days of vacation (for a 5-day work week) and additional bank holidays (Christmas Eve & New Year's Eve)

  • Generous employer contribution to company pension plan with a small employee contribution
  • Parttime options available
  • Comprehensive and individualized training

Your responsibilities:

  • You are responsible for early detection of fraudulent credit card and loan applications with the support of various systems.
  • You report all fraudulent transactions to Visa and Mastercard and process fraud charges on card accounts.
  • You handle and resolve transaction disputes.
  • You review and respond to external security inquiries.
  • You communicate with customers via phone and other channels.
  • You work with various customerrelated IT systems.
  • You actively contribute to improving and standardizing customer service processes.
  • You handle all administrative tasks as needed.

What we're looking for:

  • Ideally, you have some experience in customer communication (phone and written) or feel confident in your ability to do so.
  • You
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