Manager - Revenue Operations - Denver, United States - Frontier Airlines

Description

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we're creating something very special for our team members. Work is why we're here, but the perks are nice too:

Flight benefits for you and your family to fly on Frontier Airlines.

• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a 'Dress for your Day' business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

Responsible for the timely and accurate reporting of chargebacks, fraud volume, complex refunds and various DOT Reports. Includes daily management of a large team of staff to ensure compliance with organization policies and governmental regulations. Work closely with third party vendors to identify industry best practices and implement new policy and process improvements surrounding payments.

Essential Functions

• Manage the transactional vendors through monthly touchpoints and review of completed work
• Establishing and reviewing KPI metrics for overall performance
• Effectively supervise, develop, and motivate a team of 10+ staff through transactional work to ensure accuracy and compliance with organization policies and government regulations
• Identify business opportunities and drive improvement through rigorous analysis
• Lead and take ownership of ad-hoc projects as determined by senior management
• Ensure accurate and timely processing of sensitive/complex refunds with the procedure definitions required to long term automate and shift the focus on compliance testing and reporting
• Partner with various business groups on review of transactions process, as well as take point on business initiatives which impact the revenue accounting system or pose a compliance risk for tracking and accurate financial reporting
• Support requests from both internal and external auditors
• Coordinate revenue accounting system enhancements and work across the accounting team on communication of such enhancements and or upgrades
• Prepare and submit timely, necessary DOT reports which are submitted monthly and quarterly
• Ensure compliance with SOX requirements and regulatory reporting requirements

Other Functions

• Provide training to new and existing staff as needed

Qualifications

• Bachelor's degree in finance or accounting (combination of education and relevant experience considered in lieu of degree)
• Experience in treasury, payment processing or other applicable finance/accounting field preferred
• Experience managing a team of employees required
• Minimum of 5 years of transactional accounting or processing preferred
• Working knowledge of the chargeback process between merchants and financial institutions
• Advanced MS Excel
• Proficiency with MS Outlook, Word, Windows , data file transfers
• Experience with MS Dynamics a plus

Knowledge, Skills and Abilities

• Excellent organizational skills and attention to detail
• Excellent verbal and written skills in English, with emphasis on customer service
• Ability to prioritize, analyze and resolve problems using sound judgment
• Possess good vendor and inter-department relationship skills
• Work under time constraints and consistently meet all deadlines
• Manage competing priorities in a fast-paced environment
• Flexible, adaptable, and team-oriented
• Ability to work with strict confidentiality
• Knowledge of airline revenue accounting, credit card settlement and accounts receivable processing

Equipment Operated

Standard office equipment, including PC, copier, printer

Work Environment

Typical office environment, adequately heated and cooled, hybrid work schedule available

Physical Effort

Generally, not required.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

10+ Chargeback and Refund Analysts

Salary Range: $81,752 - $108,511

Please note: this posting has a closing date of on or before 5/16/2024, midnight MT.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.