Front Desk Agent - Gurnee, United States - Great Wolf Resorts

Great Wolf Resorts Gurnee, United States

1 week ago

Description

** Front Desk Agent**

**Job Category****:** Guest Services **Requisition Number****:** FRONT018488 Showing 1 location **Job Details**

**Description**

At Great Wolf, our **Front Desk Agent** ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying all of the amenities the lodge has to offer. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resort.

**Essential Duties & Responsibilities**

Shifts are 3:00pm to 11:00pm. Weekdays and Weekend nights needed.

Welcomes guests by greeting, answering questions, responding to requests

Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys

Establishes credit by verifying credit cards or obtaining cash

Directs guests to room by showing location on resort map

Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel

Maintains records by entering room and guest account data

Collects revenue by entering services and charges, computing bills, obtaining payment

Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements

Secures guest's valuables by processing lost and found to the housekeeping department

Confirms guest identity for registering guests

Maintains a safe working environment by verifying, reporting and acting in a safe manner

**Basic Qualifications & Skills**

High School Diploma (or equivalent education/experience)

Must be flexible regarding schedule, based on business demands

Previous experience demonstrating strong customer service

Successful completions of a criminal background check and drug screen

**Desired Qualifications & Skills**

Ability to multi-task and prioritize a variety of tasks with minimal direction

Proven teamwork skills

Enthusiastic and energetic

Excellent communication skills

**Physical Requirements**

Ability to lift up to 30 lbs.

Able to sit and/or stand for long periods of time

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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