- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Burr Ridge, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
23 hours ago
Aimbridge Hospitality Des Plaines, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Arlington Heights, United StatesJob Summary · Part-time, $18/hr, Weekend availability required. · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilitie ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Arlington Heights, United StatesJob Summary · Part-time, $18/hr, Weekend availability required. · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilit ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Arlington Heights, United StatesJob Summary · Part-time, $18/hr, Weekend availability required. · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilit ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Arlington Heights, United StatesJob Summary · Part-time, $18/hr, Weekend availability required. · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilit ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Arlington Heights, United StatesJob Summary · Part-time, $18/hr, Weekend availability required. · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilit ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Schiller Park, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Schiller Park, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
2 weeks ago
Four Points Schiller Park Schiller Park, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
2 weeks ago
Arlo Chicago Chicago, United StatesJob Description · Job DescriptionJob Summary: · Arlo Chicago, a luxury hotel in Chicago, Illinois, is seeking a Full Time Front Desk Agent to join our team. As the first point of contact for guests, the Front Desk Agent plays a crucial role in creating a positive and welcoming ex ...
-
Front Desk Agent
2 weeks ago
Bluegreen Vacations - Bluegreen Corporation Chicago, United StatesHotel Blake, located in Painter's Row neighborhood of Chicago, is seeking a Front Desk Associate. Hiring Immediately, apply today Compensation: Dependent upon experience. Schedule: Full-Time or Part-Time, flexible schedule. Location: 500 S Dearborn Front Desk, Agent ...
-
Front Desk Agent
4 weeks ago
Aimbridge Hospitality Schiller Park, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Schiller Park, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Great Wolf Lodge Gurnee, United StatesGreat Wolf Lodge - JobID: [Guest Service / Concierge] As a Front Desk Agent at Great Wolf Lodge, you'll: Welcome guests by greeting, answering questions, and responding to requests; Register guests by obtaining or confirming room requirements, verifying pre-registration, assignin ...
-
Front Desk Agent
4 weeks ago
Sage Hospitality Group, LLC Chicago, United States Full timeResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest co Front Desk, Agent, High Schoo ...
-
Front Desk Agent
3 weeks ago
Arlo Chicago Chicago, United StatesJob Summary: · Arlo Chicago, a luxury hotel in Chicago, Illinois, is seeking a Full Time Front Desk Agent to join our team. As the first point of contact for guests, the Front Desk Agent plays a crucial role in creating a positive and welcoming experience for all visitors. This ...
-
Front Desk Agent
3 weeks ago
SHIL Associates LLC Schaumburg, United StatesJob Description · Job DescriptionThe Front Desk Agent is responsible for performing a variety of customer service focused duties to facilitate a positive experience for our guests. Included in the Guest Service Agent's responsibilities are: checking-in and checking-out procedures ...
-
Front Desk Agent
3 weeks ago
Marriott Schaumburg Schaumburg, United StatesWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have ...
-
Front Desk Agent
4 weeks ago
InterContinental Hotels Group, plc Chicago, United StatesDuties and responsibilities Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests. Check guests in, issue room keys, provide information on hotel services and room location. Ensure Front Desk, Agent, Reservatio ...
Front Desk Agent - Burr Ridge, United States - Aimbridge Hospitality
Description
Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
Primary responsibilities include:
registering guests making and modifying reservations hotel operator and concierge duties.
Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
ResponsibilitiesQUALIFICATIONS:
RESPONSIBILITIES:
An inspired stay awaits at Chicago Marriott Southwest at Burr Ridge. With our central location, travelers can easily access desired destinations including The Morton Arboretum, Toyota Park and Brookfield Zoo. Travel plans become effortless thanks to our location near Chicago Midway International Airport. After a day of adventures, guests can retire to our rooms and suites complete with stylish décor.
Designed to meet a high-tech lifestyle, our accommodations offer an array of amenities including high-speed Wi-Fi and 50-inch Smart TVs.
Later, guests can eat and drink with a scenic lake view at our on-site restaurant, Ciazza. Our hotel also serves energizing cups of Starbucks coffee to help start the day. We also offer a pool and a well-managed exercise room boasting an array of cardio equipment and free weights. Chicago Marriott Southwest at Burr Ridge exceeds every travel expectation.Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
