Clinical Supervisor - Chicago, United States - Heartland Alliance

Description

Job Description

Title: Clinical Supervisor

Shift: Sunday, Wednesday, Thursday, 12p-8:30p

Location: Rogers Park, Chicago, IL

Summary: Under the general guidance of the Managing Director of Supportive Services, the Clinical Supervisor is responsible for supporting the Director and/or Associate Director of Clinical Services in providing leadership and vision and in establishing policies and procedures that effectively deliver comprehensive high-quality clinical services throughout all Safety Initiatives in a manner that is tailored to the populations served by SAFEty Initiatives, primarily within its residential programs.

The Clinical Supervisors provide leadership to the Clinical Department that leverages industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. Supports culture development and management efforts. In addition, the position assists in ensuring compliance with funder and licensing requirements and promoting the adoption of evidence-based interventions across its programming. This includes coordination with internal and external partners to ensure comprehensive clinical support to participants, e.g., psychiatric services, community-based programs, and training linkages, amongst others. This position works within a matrix approach to leadership, models and promotes collaborative approaches within and across teams, and coordinates laterally with program directors and others to ensure effective implementation of organizational priorities.

The position provides the tasks below as delegated by the Director or Associate Director of Clinical Services, or SAFEty Senior leadership staff. Individual accountabilities and work volume will be established through the development of success objectives within the framework outlined below.

Essential Functions:

Duties and Responsibilities

• Provides direct supervision to clinical staff as assigned, as well as master level staff working toward advanced licensing, in accordance with the organization's policies and applicable laws.
• Assists Clinical/ Associate Director Clinical Director in ensuring that all licensing and agency standards are being met in the area of Clinical/mental health services.
• Models Heartland Human Care Services Leadership Qualities or 4Rs (Responsible, Reliable, Relational, and Respectful)
• Models a multidisciplinary team approach to participant care.
• Participates with clinical intern selection, including interviewing, screening for appropriate placement, and the designation of appropriate intern supervisors within Youth and Residential Services programs.
• Provides support to Program Director, Management and Staff.
• Creates, monitors, and implements group and other psycho-educational or therapeutic curricula in program.
• Coordinates and leads the clinical group supervision/consultation meetings as assigned.
• Manages and participates in all project meetings and maintains the minutes of meetings on a rotating basis.
• Addresses complaints and resolves problems for both employees and program participants.
• In addition to performing the above-mentioned job duties, the Clinical Supervisor will also be required to perform various coordinating and training duties. These include but are not limited to such things as preparing and monitoring staffing assignments, training employees how to perform certain job duties and suggesting how employees can improve their job performance.
• Provides direction, training, and oversight of all therapeutic services provided by the assigned programs, including areas such as departmental meetings and clinical staff and intern selection, interviewing, screening, supervisor assignments, onboarding, and transitions.
• Ensures staff is allocated to programs and schedules that ensure 7-day-a-week coverages at programs.
• Provides training to clinical staff (clinical as well as job-related practical), addresses complaints, and resolves problems for both employees and program participants.
• Adheres to professional standards as outlined by governmental bodies, American Psychological Association (APA), the National Association of Social Workers (NASW), the Illinois Alcohol and Addictions Certification Board (IAACB), and private funding sources.
• Provides direct Clinical Services as needed to address crises, model/train, or ensure successful operations of the department and program.
• Supports provision of psychiatric services to minors in care.
• Other duties may be assigned.

Metric Management & Quality Assurance

• Ensures program quality related to clinical operations across Safety Initiatives, including the development and review of outcome measures.
• Ensures department-wide timely and quality completion of all participant records.
• Ensure staff completion of quality documentation related to clinical services.
• Monitors quality implementation of group and other psycho-educational curricula and other therapeutic curricula as appropriate to the therapeutic needs of each program sub-population.

Supervisory Responsibilities:

• Mental Health Clinical Practitioner, Clinical Interns.

Education and/or Experience:

• Master's degree in social work (MSW) or MA in Clinical or Counseling fields and above.
• Minimum two (2) years of clinical experience.

Certifications/Licenses:

• Licensed Clinical Social Worker (LCSW), Licensed Clinical Professional Counselor (LCPC), or Clinical Psychologist Degree and license required.

Knowledge/Skills/Abilities (K/S/A):

• Bilingual language skills preferred. Fluency in English and either Spanish or another language. Ability to read, analyze, and interpret professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, participants, funders, and the general public.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables and situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Excellent communication skills. Strong networker, convener, relationship builder, and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations professionally and diplomatically.
• A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Alliance.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.

Work Arrangement: This role is not eligible for remote work. All hours will be worked in person. This position has an active presence at all assigned programs on a rotating basis.

Work Environment:

• The employee may be required to remain on Organization premises during breaks and/or meal periods.
• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible regarding scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.