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    Help Desk Manager - New York, United States - IT Accel

    IT Accel
    IT Accel New York, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Desktop Support Manager
    NYC $100k+


    Responsibilities:
    Leadership:

    • Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development.
    • Prioritize and delegate tasks effectively to meet support objectives and deadlines.
    • Foster a collaborative and positive team environment, promoting knowledge sharing and continuous improvement.

    Desktop Support:

    • Provide hands-on desktop support for hardware, software, and network-related issues, ensuring timely resolution and minimal disruption to user productivity.
    • Troubleshoot and resolve escalated technical issues, utilizing advanced diagnostic tools and techniques.
    • Collaborate with other IT teams to escalate and resolve complex issues that require specialized expertise.

    System Administration:

    • Administer desktop systems and applications, including installation, configuration, and maintenance.
    • Implement and enforce desktop security measures, ensuring compliance with company policies and industry standards.
    • Perform routine system upgrades and patches to maintain system integrity and security.

    Documentation and Reporting:

    • Maintain accurate documentation of desktop configurations, procedures, and troubleshooting steps.
    • Generate reports on desktop support activities, including ticket resolution metrics, performance trends, and user feedback.
    • Identify areas for improvement and implement proactive measures to enhance desktop support services and user satisfaction.

    Qualifications:

    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Proven experience in desktop support roles, and supervisory positions.
    • In-depth knowledge of desktop hardware, operating systems (Windows, macOS, Linux), and productivity applications (Microsoft Office, Adobe Creative Suite, etc.).
    • Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues.
    • Experience with system administration tasks, including software installation, configuration, and patch management.
    • Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
    • Strong leadership abilities, with a track record of leading and developing high-performing teams.
    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) preferred.
    Company DescriptionIT Accel, Inc. is a New York-based IT placement firm committed to the development of contract and permanent technology professionals. Our placement services provide top IT executives, IT managers, and technical professionals to some of the world's most respected corporations.

    Company Description

    IT Accel, Inc. is a New York-based IT placement firm committed to the development of contract and permanent technology professionals. Our placement services provide top IT executives, IT managers, and technical professionals to some of the world's most respected corporations.
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