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    Senior Customer Account Analyst - Summit, United States - CSL

    CSL
    CSL Summit, United States

    1 week ago

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    Description
    The Opportunity

    Join a company that finds solutions to complex challenges.

    With expertise in influenza science and beyond, our team works on the latest research and pioneering technologies to improve the manufacturing process and the effectiveness of influenza vaccines.

    We operate as one integrated global organization drawing together expert staff from different countries to collaborate. Together, we are working to protect communities from seasonal influenza and global pandemic threats. When you join CSL Seqirus, you join a team dedicated to making a difference in people's lives. It's a feeling of possibility, creativity, and purpose to deliver our promise.


    Reporting to the Manager of Customer Accounts, you will maintain a group of accounts within multiple customer segments, e.g., Retail, Wholesale/Distribution, IDN, and Independent/Corporate owned HealthCare Professionals.

    Responsibilities include implementing the order to cash management of vaccine orders and developing long-lasting client and sales relationships.

    You will work directly with our Sales, Demand Planning, Distribution & Logistics, Marketing, Market Access, and Finance teams to prioritize key accounts and guide strategic goals.

    You will monitor vaccine distribution, financial health, and delivery performance against a contract and manage the customer experience. You will apply independent decision-making to exceed business standards, seeking guidance.

    You will be based in our Summit, NJ office working a hybrid schedule both in office and remotely

    The Role

    Demonstrate CSL Seqirus Values:
    Patient Focus, Innovation, Integrity, Collaboration, and Performance
    Unleash outcomes while creating an accountable work environment
    Manage a portfolio of key accounts, maximizing opportunities to make improvements
    Analyze accounts for contract adherence while ensuring services are aligned with the goal of the account
    Proactively run data quality queries which include billing, shipping, order creation, contract, and pricing, to identify data exceptions to plan and implement strategic plans
    Proactively identify gaps in processes and recommend opportunities for improvements
    Represent the CSL Seqirus Customer Experience vision internally and externally while being the voice of the customer with your team to build business acumen on customer challenges
    Follow established procedures while understanding internal & external drivers integral to operational success
    Creation and distribution of applicable customer account reporting on a routine basis
    Build bridges and help teams develop collaboration on projects and ad-hoc assignments
    Work with the finance department to ensure customer's financial health is in good standing
    Support IT efforts to guide initiatives, system enhancements, testing, and production support
    Self-govern while receiving guidance to achieve operational targets and thinks beyond while maintaining a strategic focus
    Assist with peer-to-peer learning as it relates to routine, complex systems
    Help write test cases, scripts, and testing of new system enhancements
    This position is essential to providing detail level recommendations to help Sales with implementing customer strategy
    You will help coordinate and communicating to different team members including, Sales, Executive Leadership & Demand Planning
    Build long term, commercially beneficial relationship with all partners

    Your Skills And Experience

    BA/BS preferred
    Minimum 3-5+ years of experience in a regulated industry, experience with vaccines and/or biologics products is desirable
    Self-leader who is flexible, resilient, and able to adapt effectively through change
    Ability to maintain awareness of relevant internal/external trends and considers implication of work, ability to use multiple communication channels, seek feedback, and offer timely balanced feedback to peers
    Seeks to strengthen relationships and networks by asking open questions and sharing information appropriately
    Ability to work across internal cross-functional teams (Finance, Sales and Distribution, QA, IT, Customer Experience, eCommerce, and Leaders at various levels)
    Proficiency in MS Excel and SAP (6.0 later preferred), EDI ordering, reporting, and SAP sale-order management experience preferred
    Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
    Ability to establish and implement short and or long term organizational goals, objectives, strategic plans, policies and operating procedures; monitors and evaluates programmatic and operations effectiveness , and effect changes required for improvement

    Benefits:
    Medical, Dental, Vision, Life Insurance, 401K, and PTO available from your first day of hire.

    Our Benefits

    CSL Seqirus employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones.

    CSL Seqirus offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters.

    Our benefits are designed to support the needs of our employees at every stage of their life.

    Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL Seqirus has many benefits to help achieve your goals.


    Please take the time to review our benefits site to see what's available to you as a CSL Seqirus employee.

    About CSL Seqirus

    CSL Seqirus is part of CSL Limited (


    ASX:
    CSL).

    As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness.

    Learn more about CSL Seqirus.

    We want CSL Seqirus to reflect the world around us

    As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL Seqirus.

    Do work that matters at CSL Seqirus

    Watch our 'On the Front Line' video to learn more about CSL Seqirus

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