- Delivering Services to the customer according to the contract and adherence to agreed SLAs.
- Own the KPIs agreed in the contract.
- Will be the single point contact and will be responsible for the overall management of IT Services for the customer.
- Make recommendations on strategies in respect of various technologies.
- Establish and maintain standards and methodologies for providing IT Services to the customer in respect of operational issues.
- Provide the periodical reports and other ad-hoc reports as per the contract to the customer.
- Maintaining disaster recovery and business continuity processes for the customer
- Build long-term relationship with the customer.
- Deliver continual improvement in service measures and KPIs.
- Ensure that the projects initiated by the customer are completed as per the agreed timelines, costs, etc and relevant proposals are submitted within the stipulated time frame.
- P&L responsibility.
- utomation in service delivery.
- Resource management.
- Utilization.
- Will be responsible for billing.
- Value add to customer-candidate by working closely with the COE and client's architecture head.
- Overall SLA management and Operation interaction with technologies Lead / Service Owner.
- Overall Customer Satisfaction.
- Overall employee satisfaction.
- Strong understanding and managing Network L1 & L2 operations (Oil & Gas is preferable).
- Strong understanding and managing Datacenter Hands & Feet support.
- Customer stakeholders handle strong communication skills.
- Managing P&L for this portfolio.
- Demonstrate personal commitment to excellence.
- This is a middle management position and should concentrate on the control & organization of the reporting staff members.
- Maintain awareness of customers' business and IT role in it.
- wareness of other companies IT functions, especially in the financial sector
- Deal effectively with outside contacts / vendors.
- void unnecessary conflicts and should know how to escalate issues.
- Should be able to adjust to people, culture, policies and situations.
- Should have the capacity to affect the actions, behavior and opinions of others by appealing to reason or understanding.
- Will participate in monthly reviews and governance meetings.
- Will coordinate QA, Audit, Financial Management and Asset management.
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tsu Houston, United StatesJob Description · At Genesis, we are our clients' trusted advisors on the journey to a sustainable future. For over 30 years, Genesis has developed an unrivalled track record and reputation for high-quality, high-impact solutions. We work in true partnership with our clients and ...
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Infrastructure Service Delivery Manager - Houston, United States - Cynet Systems
Description
Job Description:Responsibilities:
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