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    Account Manager - Urbandale, United States - DICA

    DICA
    DICA Urbandale, United States

    1 week ago

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    Description

    Job Description

    Company Description

    DICA is a family-owned company specializing in building high-performance engineered outrigger pads, crane pads, cribbing blocks, and magnetic sling protectors. DICA products are proudly Made in the USA, ASME B30.5 compliant, and used worldwide.

    Objective

    The Account Manager at DICA plays a significant role in driving revenue growth and nurturing client relationships. This position focuses on managing client needs effectively, identifying expansion opportunities, and fostering sales success.

    Core Focus

    The primary responsibility of the Account Manager is to build strong customer relationships, plan strategically for account growth, and ensure operational efficiency. This role involves addressing inquiries promptly, staying informed about products, and customizing solutions for clients.

    Principal Roles and Responsibilities:

    • Client Relationship Management
      • Regular check-ins with clients to assess satisfaction
      • Act as the main contact for clients and ensure smooth communication
      • Develop relationships with key stakeholders to align services with their goals
    • Account Planning and Strategy
      • Collaborate with clients to create strategic account plans
      • Analyze data and market trends to identify growth opportunities
      • Review account performance against KPIs and adjust strategies
    • Project Management
      • Coordinate internal teams for project delivery
      • Manage timelines, milestones, and client expectations
      • Act as a liaison between clients and internal teams
    • Upselling and Cross-selling
      • Identify opportunities for selling additional products/services
      • Inform clients about new offerings or features
      • Collaborate with marketing for targeted campaigns
    • Financial Management
      • Monitor account profitability and revenue forecasts
      • Prepare and present financial reports to clients
      • Ensure accurate invoicing and payment processing
    • Customer Advocacy
      • Advocate for customer needs internally
      • Gather feedback for improvements
      • Resolve customer issues promptly
    • Contract Renewals and Negotiations
      • Engage with clients for contract renewals
      • Negotiate terms to maximize revenue
      • Review and finalize contract agreements
    • Training and Support
      • Provide ongoing training and troubleshooting support to clients
      • Act as a resource for clients
    • Compliance
      • Ensure clients adhere to regulations and company policies
      • Stay updated on industry regulations
      • Conduct audits for compliance verification

    Qualifications and Requirements:

    • Bachelor's degree in Business, Marketing, or related field
    • Fluent in English
    • Prior successful sales and account management experience
    • Goal-oriented and continuous learning mindset
    • CRM proficiency, strong communication, strategic thinking, and business acumen
    • Ability to collaborate across all business areas
    • Manage multiple clients and projects effectively
    • Turn challenges into opportunities and stay updated on industry trends

    Work Environment and Physical Demands

    • Standard office environment with occasional sedentary work
    • May require standing, walking, and lifting up to 25 pounds
    • Flexibility for work beyond normal hours and occasional business travel

    Other Duties:

    This job description may change as needed without prior notice to address evolving responsibilities.

    DICA Core Values

    Value Description: DICA Proud, Win-Win-Win, Accountable

    Compensation & Benefits:

    • Full-time position
    • Annual salary range: $75,000-85,000
    • Working hours: 8:00 am-5:00 pm CST
    • Paid vacation days increasing yearly
    • Health, Dental, Vision, and Life Insurance benefits
    • 401k Retirement Plan, Bonus Opportunities

    All information is confidential as per EEO guidelines.

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