Jobs
>
New Orleans

    Customer Success Operations Manager - New Orleans, United States - Rippling

    Rippling
    Rippling New Orleans, United States

    3 weeks ago

    Default job background
    Description
    Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.).

    We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in wholesale distribution.

    We envision a world where distributors use our tools to build deeper relationships, provide better service, and transact more easily with customers.

    We are post product, post revenue, and growing fast in the US and Canada.
    Prokeep Values
    Build Together . – Collaboration, camaraderie, and customer-focus are core to how we collectively work and win.
    Own It.

    – Persistence and personal growth drive the results - and the rewards - that we can all enjoy.
    Be Humble. Be Human.

    – Respect and authenticity allow us to build meaningful and lasting relationships.
    Have Fun

    – Positivity, perseverance, and a bit of laughter all allow us to make an impact while enjoying the rollercoaster
    Position Overview

    Reporting to the VP of Revenue Operations, the Customer Success Operations Analyst will be responsible for supporting the operational aspects of our customer success initiatives.

    This role will involve analyzing data, identifying trends, and implementing strategies to enhance the efficiency, scale, and effectiveness of our customer success processes.

    The ideal candidate will have a strong analytical mindset, experience optimizing operational systems and processes, excellent communication skills, and a passion for driving positive customer outcomes.

    Your Mission
    Analyze customer success data to identify key trends, insights, and areas for improvement.
    Develop and maintain reports and dashboards to track customer success metrics and KPIs.
    Collaborate with cross-functional teams to streamline processes and workflows related to customer onboarding, adoption, expansion, and retention.
    Assist in the design and implementation of customer success programs, initiatives, and campaigns to help us attain company goals.
    Conduct research and gather feedback from customers to understand their needs and preferences.
    Provide operational support to the customer success team, including documentation, training, and troubleshooting.
    Become an expert on our business data, process, systems, and our customers.
    Help build and document internal processes and playbooks to drive efficiency, scale, and effectiveness.
    Help review, design, implement, communicate, and train more efficient operational processes across the customer lifecycle.
    Instill oversight and governance within customer success processes and pipelines.

    Help Build and maintain scalable systems and processes in HubSpot, and other company systems, as an administrator for the Customer Success team.

    Identify, recommend, plan, and implement a new Customer Success Platform (as needed) to further drive efficiency, scale, and improved customer experience.

    Create/Update process and training documentation for the sales and customer success team.
    Assist in project management of select department initiatives and key company objectives.
    Qualifications
    Bachelor's degree in business administration, marketing, analytics, or related field.

    2-5 years of proven experience building and designing automation methods or processes to drive efficiency managing and improving processes in a fast-paced environment.

    CRM Admin or HubSpot experience required.
    Experience with customer success platforms (ex: Gainsight, ChurnZero, etc.,) or CRM systems is a plus.
    Strong proficiency in Excel and data visualization tools such as Power BI, Tableau, and Salesforce preferred.
    Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
    Detail-oriented with strong organization and time management skills.
    Ability to work independently and prioritize tasks in a fast-paced environment.
    Previous experience in Customer Success or SaaS Operations.
    Working Relationship & Compensation

    This is a full-time salaried position and may be performed remotely anywhere within the United States except the State of California.

    Prokeep offers generous health, vision, and dental benefits, life insurance, unlimited PTO, and equity in our fast-growing company.
    Equity Package
    Health, Dental, Vision, Short & Long Term Disability, Life and AD&D, Employee Assistance Program (EAP), 401(k)
    Yearly Education Stipend
    Unlimited PTO
    The pay range for this role is:80, ,000 USD per year (Remote - United States)

    #J-18808-Ljbffr
  • InsideHigherEd

    Operations Manager

    2 weeks ago

    InsideHigherEd New Orleans, United States

    Operations ManagerSOM Office of Multicultural Affairs, Sr Vice President/Dean - MedicineLocation: New Orleans, LA · SummaryReporting to the School of Medicine Assistant Dean and Director of the Office of Multicultural Affairs, the Operations Manager will assist in the implementat ...

  • Gpac

    Operations Manager

    4 days ago

    Gpac New Orleans, United States Full time

    This highly reputable, long-standing Restoration Construction Company is URGENTLY seeking a top quality Restoration Operations Manager to join their team. With their great reputation and continual flow of repeat and new clients, they are in need of skilled, experienced and talent ...

  • Riverway Business Services

    Operations Manager

    3 weeks ago

    Riverway Business Services New Orleans, United States

    Essential Responsibilities and Duties: · • Accountable for all aspects of operations at the terminal. · • Ensure all operational, safety, security, environmental and business procedures/standards, policies are being adhered to with terminal operations. · • Maintaining operation ...

  • LSU Health Sciences Center

    clinic operations manager

    2 weeks ago

    LSU Health Sciences Center New Orleans, United States

    Posting Details · Posting Summary Functional Position Title CLINIC OPERATIONS MANAGER Position Number Appointment Type Regular Location-City New Orleans School/Division ALLIED HEALTH PROFESSIONS Department LSUNO A/H-Administration Position Summary The Manager of Clinic Operation ...

  • Associated Time Instruments

    Operations Manager

    3 weeks ago

    Associated Time Instruments New Orleans, United States

    Job Description · Job DescriptionWe are seeking an Operations Manager to become an integral part of our team You will coordinate and oversee the organization's daily operations. · Responsibilities: · Build and maintain Customer relations · Plan Installations · Review service tick ...

  • Tulane University

    Operations Manager, Administrative

    3 weeks ago

    Tulane University New Orleans, United States Staff

    Summary · Primary responsibility is the management of the day-to-day operations for the department of Biochemistry and Molecular Biology. Serves as the principle Human Resources liaison for all sections. Aids department leaders in the coordination of projects and maintenance of ...

  • Hudson and Associates, LLC

    Operations Manager

    2 weeks ago

    Hudson and Associates, LLC New Orleans, United States

    Job Description · Job DescriptionThis position reports to the CEO for Hudson, and for purposes of the project the General Manager. Exclusively provides oversight and works with our partner LAZ Parking in managing all parking operations and functions. Fully responsible for supervi ...

  • Aimbridge Hospitality

    Operations Manager

    21 hours ago

    Aimbridge Hospitality New Orleans, United States

    Job Summary · The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Ma ...

  • XTRA Lease LLC

    Operations Management Trainee

    2 weeks ago

    XTRA Lease LLC New Orleans, United States

    This is a 40 hr/week M-F onsite position based out of our New Orleans rental facility: (406 Alameda Road, St. Rose, LA 70087) · Pave the way to greater career opportunities at XTRA Lease · XTRA Lease is the leader in the semi-trailer rental industry in North America. We're not tr ...

  • FirstLine Schools

    school operations manager

    3 weeks ago

    FirstLine Schools New Orleans, United States

    Position Summary:FirstLine Schools is looking for strong candidates for the role of School Operations Manager for one of our (Pre) K-8 schools. The School Operations Manager is responsible for operations, financial administration, facilities & IT, and team management. SOMs must b ...

  • Ecole Bilingue De La Nouvelle

    Operations and Facilities Manager

    2 weeks ago

    Ecole Bilingue De La Nouvelle New Orleans, United States

    Job Description · Job DescriptionThe mission of Ecole Bilingue is to develop globally literate students through a rigorous bilingual French-American curriculum, set in a nurturing and multicultural community. We guide our students to excel academically, foster their curiosity, an ...

  • Southern Electronics Supply, Inc.

    Procurement & Operations Manager

    3 weeks ago

    Southern Electronics Supply, Inc. New Orleans, United States

    Job Description: · Southern Electronics is a 90-year-old technology company headquartered in New Orleans. We are looking for an energetic, experienced, career minded individual looking for an opportunity with a great company. You and an assistant will perform all aspects of our c ...

  • GardaWorld

    Security Operations Manager

    10 hours ago

    GardaWorld New Orleans, United States

    Job Description · JOB SNAPSHOT · Job Title: Client Services Manager · Location: New Orleans, LA · Environment: Office + In the field · Pay Rate: $60,000 - $65,000 / year plus $500 monthly auto-allowance · Shift & Hours: Office hours - Mon-Fri 8 am-5 pm · - must be availabl ...

  • Orion Innovations

    Operations Manager

    1 week ago

    Orion Innovations Belle Chasse, LA, United States Freelance

    **Plant Manager (m/f/d) - Full-time, starting immediately in Belle Chasse, LA** · **Your responsibilities**: · - Overall responsibility for production · - Analysis of errors and derivation of process improvements · - Production and raw material planning · - Incoming goods inspec ...

  • City of New Orleans

    finance operations manager

    3 weeks ago

    City of New Orleans New Orleans, United States

    Highly responsible professional, supervisory and technical work in developing and implementing administrative structure and policies for a bureau or the Director of the Finance Department; and related work as required. · A Bachelor's Degree in Accounting or Finance from an accre ...

  • Tulane University

    Project Manager, Clinical Operations

    3 weeks ago

    Tulane University New Orleans, United States

    The Project Manager. Clinical Operations is responsible in assisting the TUMG Executive Director of Clinic Operations in activities relevant to the operations of TUMG Clinics. The role will interact with Physicians, TUMG staff, Department Administrat Project Manager, Operations, ...

  • Tulane University Staff

    Project Manager, Clinical Operations

    3 weeks ago

    Tulane University Staff New Orleans, United States

    The Project Manager. Clinical Operations is responsible in assisting the TUMG Executive Director of Clinic Operations in activities relevant to the operations of TUMG Clinics. The role will interact with Physicians, TUMG staff, Department Administrators, Clinic Managers, Clinic S ...

  • Uniti

    Manager, Data Center Operations

    3 weeks ago

    Uniti New Orleans, United States

    Job Description · Job DescriptionThe Manager, Data Center Operations generally oversees all Uniti Fiber on-net owned POPs, data centers, and regen facilities where Uniti Fiber has built or installed a "facility" (building, hut, or cabinet). · Essential Duties & Responsibilities: ...

  • Ochsner Health

    Manager - Clinic Operations - Neurosciences

    20 hours ago

    Ochsner Health New Orleans, United States

    We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who f ...

  • SP+

    Facility Manager, Valet Operations

    3 weeks ago

    SP+ New Orleans, United States

    Job Description · Job DescriptionOverview · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination ...