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Customer Success Director
3 weeks ago
meQuilibrium Boston, United StatesmeQuilibrium impacts the potential and performance of employees through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment that's grounded in the very values it teaches. We believe in supporting creative, entrepreneurial spirits wit ...
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Customer Success Manager
1 week ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
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Head of Customer Success
16 hours ago
Orby AI Boston, United StatesLocation: Boston · Hi, we're OnRamp. We're hiring for a Head of Customer Success responsible for the strategy and execution of the post-sale customer lifecycle. We're growing super fast and have great momentum: a cutting-edge product, enthusiastic customers, and a sizable new rou ...
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Customer Success Manager
1 week ago
Crayon Boston, United StatesCrayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The succ ...
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VP, Customer Success
2 weeks ago
Rhapsody Boston, United StatesAbout Rhapsody: · Healthcare is innovating and you can be a part of it Getting data from one provider to another, or from a provider to a health insurance company, is harder than it should be. Our mission is to change this - to accelerate innovation by easing the data access burd ...
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Customer Success Manager
1 week ago
Aperio Technologies Boston, United StatesAs APERIO continues to grow, we are seeking a Customer Success Manager to join our team and play a crucial role in ensuring our customers achieve their goals while using our products. The Customer Success Manager is part of APERIO's Customers Success team and reports to the VP of ...
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Customer Success Manager
1 week ago
Memfault Boston, United StatesAs one of the first members of our customer success team, you will have the unique oppourtunity to shape the go to market strategy, product, and culture at an early stage start up. You will be building relationships with engineering leaders across the industry and enable product ...
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Customer Success Manager
1 week ago
Klaviyo Boston, United StatesAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditi ...
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Customer Success Associate
3 weeks ago
Withings Boston, United States** Must be able to commute 3X per week to the Boston office located at 225 Franklin Street.** · Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since then, we've become known for innovative devices which pair timeless design and advan ...
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Customer Success Manager
16 hours ago
TransPerfect Boston, United StatesTransPerfect Is More Than Just a Job... · Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. · Job Description · 1.0 OVER ...
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Customer Success Manager
3 weeks ago
Applause Boston, United StatesCustomer Success Manager · We are seeking Customer Success Manager to work with our growing list of Enterprise accounts. You will manage all aspects of the customer relationship to help them maximize the value from their Applause investment. The CSM will bring Applause's best id ...
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Customer Success Associate
2 days ago
Willow Boston, United StatesJob Description · Job Description · About Willow ): · Willow is an award-winning WealthTech platform powering advisors' acquisition, growth, and retention of today's investors: Women, NextGen, and Underrepresented groups. Through Willow's certificate programs (Advisor for Women ...
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Customer Success Manager
1 week ago
AtScale Boston, United StatesCompany Overview · AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company's semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industr ...
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Customer Success Manager
16 hours ago
AtScale Boston, United StatesCompany Overview · AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company's semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industri ...
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Customer Success Manager
4 days ago
Remote Worker LTD. Boston, United StatesJob Description · Job Description · Our client is an industry-leading SaaS company helping customers easily organize and manage legal documents. As · Customer Success Manager, · you will report to the Director of Customer Success and support your business book from onboarding ...
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Customer Success Manager
16 hours ago
HP Development Company, L.P. Boston, United StatesCustomer Success Manager · Description - · This role can be located anywhere in New England, with a strong preference for candidates located in Massachusetts. · Job Summary:Responsible for Solution/Services Adoption and Client Management including Annual Recurring Revenue/Prof ...
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Customer Success Manager
1 week ago
Michael Page Boston, United StatesMy client is a 150 employee global MarTech, SEO and client reviews SaaS company. They have a 30 employee team in the US and are rapidly growing. They work with both mid market and enterprise clients globally with a high focus in the travel and automotive space and clients like Tr ...
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RVP, Customer Success
1 day ago
Candex Boston, United StatesJob Description Job Description About Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procuremen ...
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Customer Success Manager
16 hours ago
Tines Boston, United StatesJob Details · Founded in 2018 in Dublin, Tines is a smart, secure workflow platform designed to automate any manual task, regardless of complexity. By automating workflows, Tines empowers frontline teams to reduce monotonous, manual work and free up valuable time and resources. · ...
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Customer Success Manager
2 days ago
Best Buy Boston, United StatesAs the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account. You will also help colleagues attain their busi ...
Head of Customer Success - Boston, United States - Customersuccesscollective
4 weeks ago
Description
You'll truly get the scope and autonomy to be able to make your mark and establish processes and playbooks to drive the team to successWe're looking for people who want to put their stamp on the world
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The Head of Customer Success will lead US Customer Success in driving growth and adoption of our product, ensuring a positive customer experience, glean strategic insights that improve our product value and drive revenue growth through renewals, net retention and expansions.
You will maintain and build a high-performing Customer Success (CS) function where each member helps our customers achieve their business objectives with Blink and maximise the value Blink provides to their organisation.
You will build strong collaborative internal and external relationships, which lead to a world-class customer experience.As an inspirational and trusted leader, you will excel in both operational CS work and leading others, have the ability to translate business goals into mission-critical priorities, design and implement scalable processes and set measurable targets for the CS team to help them turn every customer into a raving Blink advocate.
Drive value for all customersUnderstand the business goals of our customers and maintain expertise on industry trends/practices in order to make strategic and practical recommendations to maximise the value, adoption and satisfaction they get from Blink
Lead by example and develop the team's ability to lead the customer expansion and renewal processes, resulting in significant growth within our current customer base, and ensuring that customer churn remains as low as possible.
Act as the escalation point for customer queries or concerns.Build and Lead a High Performing Team
Deliver transformational leadership that motivates and engages the team. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization
Drive a high-performance culture that attracts, retains and develops A player Customer Support managers. Ensure that team and individual performance continues to exceed company expectations.
Own customer playbooks, building and evolving as required to support our customers at each point in the customer journey
Lead cross-functionally
Build strong cross-functional relationships and develop a company-wide customer success motion integrating processes, content and data to/from internal stakeholders (e.g. Sales, Implementation, Marketing) to drive a seamless customer experience.
Function as the voice of the customer and provide internal feedback on how Blink can better serve our customers
Work closely with Product and Engineering teams to identify and track requests for future features and functionality, deliver insights and requirements for new features and manage customer expectations regarding delivery
Requirements
About you
We're looking for someone who is ambitious and wants to develop in a fast-growing company. The successful candidate will be resourceful, inquisitive, a fast learner, with an ability to easily connect with a customer. You'll be able to pick up new concepts quickly and empathise with customer pain points.
We're also looking for:
Experience scaling a world-class US Customer Success team within a SaaS organisation, with proven success against revenue and customer renewal metrics.
Strong communicator in all mediums, with the ability to tailor communications to best suit the situation and achieve great outcomes.
Ability to thrive in a fast-paced environment with a preference for and proven impact in adaptability and practicality.Ability to develop strategies and initiatives to achieve successful delivery, with a data-driven approach to measuring outcome and success
A leader who motivates great performance and holds others accountable when expectations are not met.
Strong organizational skills with keen attention to details and delivery
Deeply analytical; use frameworks, data, and analytical tools to help structure the team's thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems
Strong focus on user needs and a deep curiosity about the products that help to meet them
International experience would be advantageous
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you'll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of
Benefits include:
Series A equity allocations with significant upside potential
401(k) to help you save for a bright future
Private health insurance- with medical, dental and vision coverage
Ability for you to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people.
We make remote working less remote. Welcome to the Frontline of the Future.Customer success jobs is on Pallet
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