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    Microsoft Dynamics Functional Business Analyst - Dallas, United States - Money Fit by DRS

    Money Fit by DRS
    Money Fit by DRS Dallas, United States

    1 week ago

    Default job background
    Description
    Microsoft Dynamics Functional Business Analyst
    Essential Duties and Responsibilities

    include the following. Other duties may be assigned.
    Work closely with the Business to gather & refine requirements, collaborate with cross functional technical and business teams, stakeholders, and SME's to drive Dynamics CRM design, functionality, configuration, business management, service delivery, training, and performance
    Employ analysis, design/architecture, configuration, and problem-solving skills to solve CRM business process issues & gaps specific to Dynamics 365 CRM
    Evaluate business processes, anticipate requirements, uncover areas for improvement and assist in developing solutions
    Configuration and Customization including experience in creation of custom entities, edit existing entities, creating and editing fields, supported and unsupported customizations, amending CRM schema, changing CRM UI, automation with processes, summarizing and reporting data, Security of data and functionality, and customizing mobile apps
    Participate in communications between various IT and business partners
    Participate in deployments, post deployment remediation efforts and support escalation as needed
    Investigate, analyze, and document complex as-is business processes for use in design of new application functions
    Manage and track the status of requirements throughout the project lifecycle; re-defining as necessary
    Identify appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards
    Design, write and execute test cases and test scripts to thoroughly test company software products on multiple projects of varying size and application systems to ensure all objectives are met
    Perform various degrees of testing (unit, baseline, full system, ad hoc)
    Conduct testing to ensure products perform according to user requirements and within established guidelines
    Identify, log, and recreate error codes, enhancements, user stories, bugs, and defects
    Document all software discrepancies and work with team leadership, subject matter expert, and/or development on the resolution of those discrepancies
    Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
    Assist in clarifying project scope and vision
    Log and document bugs, enhancement, and product issues
    Draft quality assurance policies, procedures, and knowledge articles

    Qualifications
    Education and/or Experience
    Dynamics 365

    experience is required, including implementation and support experience
    High school diploma or general education degree (GED)
    At least 1 year experience in Information Technology in a related field
    Knowledge of application design software a plus (Figma, Balsamiq, etc.).
    Exposure to Agile, Scrum and other iterative and incremental development methodologies
    Knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication
    Ability to think and act as an end-user
    Must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues
    Experience/exposure using programming languages, QA methodologies, and test management software, UI/UX applications
    Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems
    Ability to work well within a team
    Strong computer skills and experience with custom applications
    Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support
    Demonstrate strong attention to detail and have analytical and problem-solving abilities
    Proficiency with MS Office and email
    Preferred Qualifications
    Bachelor's degree in Computer Science, Engineering, Information Systems, or related field preferred
    Experience with SQL Queries and databases a plus
    Experience with various software development lifecycles, software UI/UX design, and testing is a plus

    #J-18808-Ljbffr
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