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    3rd Line Application Delivery Consultant and Team Lead - Reading, United States - Ultima Business Solutions

    Ultima Business Solutions
    Ultima Business Solutions Reading, United States

    5 days ago

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    Description

    ** Responsibilities**

    Technical Management all incidents, Change requests and system alerts, through to resolutionCustomer Satisfaction

    Remote telephone support of customer infrastructureApplications high priority issues to resolution

    Maintain High quality documentation & Knowledge base articles, to aid speedy ticket resolution and quality customer service

    Achieve and maintain expert level qualificationsexperience within the core supported products of your Technology area

    Be available (on-call) out of hours for your technology area, resolving high priority customer and TSC related issues

    Conduct technical presales meetings with SalesAccount management or Business Development Managers.

    Design, build and configure customer devices, deploy and install on the customer site either remotely or on site

    Mentor lower skilled members of the team.

    ** Qualifications**

    Ultima offers many of its Customers Remote Managed Service capability, whereby it assumes a 24x7x365 responsibility for specific aspects of their IT. This includes remote Security and Network management, remote management of Servers, Cloud and an expanding range of complementary support offerings including remote telephone support contracts.

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