Store Manager - Reading, United States - Dairy Queen

Dairy Queen

Verified Company

Reading, United States

5 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

We are looking for an experienced and skilled manager with remarkable skills, who will run a store effectively and with attention to detail.

Who will create positive memories for all who touch DQ.

The manager will assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing.

Set high standards and create a great environment for the team to work.

Qualifications:

Experience Needed_
Minimum 13 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
High School diploma or equivalent required.
Proven track record of effectively managing COGS and labor.
Must be ServSafe certifiable
Skills/Competencies Needed_
Customer focus strong hospitality and customer service skills, enjoys engaging with the customer.
Trainer and coach ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
Management skills excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
Organization and goal focus must be highly organized and detailoriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fastpaced environment.
Must be able to actively work to achieve and exceed set goals for the business.
Technical proficiency with computers and with Point of Sale systems.
Flexibility and adaptability willingness to follow directions and a commitment to meet DQ standards in all you do.
Integritydoes the right thing even when no one is looking, honest, earns trust of others.

Functions:

Operations_
Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan's expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.
Training_
Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
Ensure that all PRIDE systems and routines are incorporated into the daytoday operations of the restaurant, setting each scheduled shift up for success.
Business Planning_
Assist in the execution of the restaurant's business plan as directed by the GM, taking advice and coaching from the owner, GM, ADQ Business Consultants, field staff or territory operator.
Understand how to react to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers' compensation claims.
Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.
Fan Service_
Ensure that Fan service in all areas meets or exceeds company standards.
Establish standards for the management team and crew to handle customer concerns.
Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
Understand the importance of speed of service and resolve bottlenecks in work flow.
Build relationships with return or preferred patrons.
Team Member Leadership_
Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager's performance and job contributions, provide ongoing and helpful feedback against expectations.
Role model and enforce policies and procedures.
At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.
Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.
Health and Safety Standards_
Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper han