- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- Having worked in an MSP environment is a MUST No exceptions
- Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 2-3 years of experience in a client-facing environment such as sales engineering
- Knowledge and familiarity with RMMs (i.e. Connectwise, Kaseya, etc) is a must
- PSA (ticketing system) Experience is a must
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CCNA or CCIE-Cisco certifications
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
-
Service Desk Support Analyst II
3 weeks ago
Progilisys Solutions Tempe, United StatesJob Description · Job DescriptionThe Service Desk Support Analyst II is responsible for leading the daily operations of the service desk, helping to ensure that the service desk is consistently improving with industry best practices, and providing a customer-friendly attitude in ...
-
Help Desk Support Engineer
5 days ago
All Copy Products Tempe, United StatesEOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...
-
Help Desk Support
3 weeks ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionTop Skills · Phone support experience (Call center or help desk or others) · Tech support capabilities · Experience working with a ticketing tool for documentation would be ideal · ...
-
Help Desk IT Support
3 weeks ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionReq Info · Account name · Charles Schwab & Co., Inc. · Req Description · Description · Mid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd ...
-
Service Desk Support
3 weeks ago
Irvine Technology Corporation Phoenix, United StatesJob Description · Job DescriptionService Desk Support - Tier 1 (Remote) · We have an immediate need for a contract Service Desk Support - Tier 1 to join an environmental services industry leader. The Service Desk Support - Tier 1 provides first-level end-user support and incident ...
-
Help Desk Support
3 weeks ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionThis company is looking to bring on a group of Tech Support Agents to support the internal employees of Wells Fargo via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ti ...
-
Help Desk Support
3 weeks ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionAgents will be providing 1st level technical support assisting internal employees via inbound phone calls. Agents will be trained in specific systems and how to support each type of incoming call they will be receiving. The ideal candidate will ha ...
-
Help Desk Support
3 weeks ago
TEKsystems Phoenix, United StatesJob Description · Job DescriptionLooking to bring on a group of Tech Support Agents to assist with their return to office plan. Agents will be providing 1st level technical support assisting with Wells Fargo's return to office plan. Agents will be receiving training on Wells Farg ...
-
Help Desk Support
4 weeks ago
Acro Scottsdale, United StatesJob Description: · The Help Desk Support role will be providing IT technical and equipment support to associates across the US and India. Responsibilities include troubleshooting associates' IT issues by phone or in person and imaging and maintaining IT equipment throughout the e ...
-
Internal Help Desk Support Specialist
2 weeks ago
LiveOps Scottsdale, United StatesAs an Internal Help Desk Support Specialist, you will play a critical role in managing and resolving agent inquiries and issues. Your passion for technology and helping others converge to create an exceptional support experience. You will possess a unique blend of technical aptit ...
-
Help Desk Support- RTO
3 weeks ago
TEKsystems Chandler, United StatesJob Description · Job Description12 month contract · Remote in AZ · Top Skills Details · 1. Phone support experience (Call center or help desk or others) · 2. Tech support capabilities · 3. Experience working with a ticketing tool for documentation would be ideal · Description · ...
-
Help Desk Support
2 weeks ago
InVision Technology Solutions Scottsdale, United StatesGrowth oriented MSP (Cisco Partner, Microsoft Partner, Dell Partner), located in North Scottsdale, is seeking a Help Desk Admin with solid knowledge of Microsoft Systems, networking and great problem-solving and troubleshooting skills. Individual must be driven and like learning, ...
-
Service Desk Support Analyst
3 weeks ago
HotFoot Recruiters Phoenix, United StatesHotFoot Recruiters has collaborated with a well-known Software Development Company in Downtown Phoenix to seek talented Temporary Service Desk Support Analysts . Your daily responsibility is to answer incoming customer service phone calls, address technical issues via email, and ...
-
IT Support Desk Analyst II
3 weeks ago
Proven Recruiting Scottsdale, United StatesIT Support Desk Analyst II - Scottsdale, AZ (Hybrid) - Contract-To-Hire - Up to $32hr +DOE · Do you have a strong desire to deliver excellent customer service and Windows application support? Are you looking to join a well-established company impacting one of North America's larg ...
-
Help Desk Support Specialist
4 weeks ago
Acro Scottsdale, United StatesJob Title : Help Desk Support · Duration : 12 months(possibility of extension) · Location :Scottsdale, AZ · Pay : $19/hr on w2 basis without benefits. · Job Description: · The Help Desk Support role will be providing IT technical and equipment support to associates across the US ...
-
Help Desk Support
3 weeks ago
Mesa Air Phoenix, United StatesJob Description · SummaryBuild, set up, and install computer hardware according to Mesa Air policies, procedures, and standards · Answer requests from system users; provide information and 1st level troubleshooting; escalate problems as appropriate, and maintain accurate help des ...
-
Service Desk Support Representative
3 weeks ago
DSA, Inc. Glendale, United StatesDSA Inc. is seeking a qualified Graduate Training Information Management System (GTIMS) Service Desk Support Representative at Luke AFB, AZ. The selected candidate will join DSA's GTIMS Enterprise Service Desk (ESD) team supporting users of the US Air Force's Air Education and Tr ...
-
Service Desk Support, Tier 2
2 weeks ago
Irvine Technology Corporation Phoenix, United StatesJob Description · Job DescriptionService Desk Support, Tier 2 (Remote) · We have an immediate need for a contract Service Desk Support, Tier 2 to join an environmental services industry leader. The Service Desk Support, Tier 2 provides frontline support and incident diagnosis for ...
-
Front Desk/Administrative Support
1 day ago
Lighthouse Psychiatry Brain Health Center Gilbert, United States Full timeAbout the Job: · We are a growing mental and behavioral health company based in Arizona's East Valley that is currently looking for qualified individuals to join our growing team. We are looking to add new office locations in Gilbert, Scottsdale, Chandler, and Queen Creek. Lighth ...
-
Front Desk/administrative Support
1 day ago
Lighthouse Psychiatry Brain Health Center Gilbert, United States**About the Job**: · We are a growing mental and behavioral health company based in Arizona's East Valley that is currently looking for qualified individuals to join our growing team. We are looking to add new office locations in Gilbert, Scottsdale, Chandler, and Queen Creek. Li ...
IT Help Desk Support - Tempe, United States - K2 Staffing
Description
Job Description
Job DescriptionSummary Our client is a leading IT Solutions Company in the Phoenix, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.Duties & Responsibilities