- Respond to incoming interactions initiated through standard support channels
- Identify and triage reported incidents and fulfill service requests
- Use the IT Service Management toolset to accurately document all incoming interactions and resolutions
- Research support issues when resolutions are not readily attainable through available resources
- Work to consistently improve call handling, documentation quality, overall user experience, and resolution process
- Facilitate support intake that arrives through asynchronous channels
- Train onboarding team members to properly handle some of their day-to-day responsibilities
- Contribute to the department's continual improvement and knowledge management initiatives
- 2 years' experience supporting a decentralized user base in a virtual support environment
- 2 years' experience with knowledge management methodologies and toolsets
- Basic understanding of ITSM frameworks in relation to service delivery
- Foundational level certification in support center effectiveness
- Ability to communicate technical information to non-technical users
- Excellent listening, interpersonal, written, and oral communication skills
- Strong customer service orientation
-
Tier 2 Support Specialist
1 week ago
Clarest Health Phoenix, United StatesJoin Clarest Health, where healthcare meets compassion We blend personalized care with cutting-edge pharmacy services, setting the standard for excellence in long-term care. · We're looking for a **Tier 2 Support Specialist** onsite at our new, state-of-the-art, Phoenix, AZ clini ...
-
Systems Support Tier 3
1 day ago
Onni Group Phoenix, United StatesAre you adept at navigating complex systems and providing support? Join our IT department, where collaboration and communication across our extensive portfolio are key. Your ability to build strong relationships will be vital to our ongoing success. Become the bridge between tech ...
-
Tier I Technical Support Specialist
2 weeks ago
Cubex LLC Phoenix, United States**CUBEX** is a global provider of health care products and services that help animal health practices measurably reduce the total cost of ownership associated with pharmacy and supplies. We develop market leading technologies that provide secure access to controlled substances, h ...
-
Tier 1 Support
3 days ago
American Cybersystems Phoenix, United StatesInnova Solutions is immediately hiring a Tier 1 Service Desk Engineer · Position Type: Contract to Hire · Duration: 6+ Months · Location: 100% Work from Home (Shift Timings 10 AM CST to 7 PM CST) · As a Tier 1 Service Desk Engineer, provides first-level end-user support and i ...
-
Tier 1 Support
6 days ago
American Cybersystems Phoenix, United StatesThis job was posted by : For more information, please see: Innova Solutions is immediately hiring a Tier 1 Service Desk Engineer · Position Type: Contract to Hire · Duration: 6+ Months · Location: 100% Work from Home (Shift Timings 10 AM CST to 7 PM CST) · As a Tier 1 Service D ...
-
Tier 1 Application Support
2 weeks ago
U-Haul Phoenix, United StatesLocation: · 2727 N Central Ave, Phoenix, Arizona 85004 United States of America · Are you looking for a role that challenges you to provide customer service and technical product support to consumers in a team-oriented environment? We know that in order to provide delightful supp ...
-
Tier 2 Support Specialist
1 week ago
Clarest Health Phoenix, United StatesJob Description · Job DescriptionJoin Clarest Health, where healthcare meets compassion We blend personalized care with cutting-edge pharmacy services, setting the standard for excellence in long-term care. · We're looking for a Tier 2 Support Specialist onsite at our new, state- ...
-
Tier 1 Technical Support
2 weeks ago
TEKsystems Phoenix, United StatesJob Description · Job Description6 Month Contract · Remote, eventually back on site: 20 E Thomas Rd Ste 2000, Phoenix, Arizona, , United States · Job Description: · As a Tech Support Analyst, you will be responsible for supporting our advisors by answering 30-40 inbound calls rel ...
-
Tier 1 Technical Support
2 days ago
eVisit Mesa, United StatesAs a Technical Support Analyst you will be a trusted advisor to healthcare · organizations and their patients, helping them overcome technology obstacles with their telemedicine · offering. · You will be responsible for reviewing, analyzing, and monitoring video · connectivity an ...
-
Tier I Technical Support Specialist
2 weeks ago
Cubex LLC Phoenix, United StatesJob Description · Job DescriptionCUBEX is a global provider of health care products and services that help animal health practices measurably reduce the total cost of ownership associated with pharmacy and supplies. We develop market leading technologies that provide secure acces ...
-
Tier 2 Technical Support Specialist
3 weeks ago
ARCSmart Solutions Gilbert, United StatesProvide technical support on network solutions for customers, installers and repair technicians. · Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives · Keep records of all conversations in our call center database in a c ...
-
Tier I Technical Support Specialist
2 weeks ago
Cubex LLC Phoenix, United StatesJob Description · Job DescriptionCUBEX is a global provider of health care products and services that help animal health practices measurably reduce the total cost of ownership associated with pharmacy and supplies. We develop market leading technologies that provide secure acces ...
-
Customer Support Advocate Tier II
2 weeks ago
Kryterion Inc Phoenix, United StatesJob Description · Job DescriptionSalary: $ $18 per hour · THIS IS NOT A REMOTE POSITION. You may qualify to work from home after 90 days of employment based on performance and attendance. · *Weekends are required for this position* · Pay: $ $18 per hour · Customer Support Advo ...
-
IT Tier 2, Tech Support, Medical Device
1 week ago
IQVIA Holdings, Inc. Phoenix, United StatesIT Tier 2 - Technical Support Representative Mon - Fri 11 am - 8 pm ET - Contract Remote Role Location (Open to Remote US) As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationall Medical, IT, Technical Support, ...
-
Tier 1 Technical Support
1 day ago
eVisit Mesa, United StatesJob Description · Job DescriptionAs a Technical Support Analyst you will be a trusted advisor to healthcare · organizations and their patients, helping them overcome technology obstacles with their telemedicine · offering. · You will be responsible for reviewing, analyzing, and ...
-
Tier 2 Technical Support Specialist
3 weeks ago
GPS Insight Scottsdale, United StatesJob Description · Job DescriptionWho We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking ...
-
Tier 1 Technical Support Representative
1 week ago
Gridline Scottsdale, United StatesJob Description · Job DescriptionDescription:General Job Description: · The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-c ...
-
Tier 2 Technical Support Specialist
2 weeks ago
GPS Insight Scottsdale, United StatesWho We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field ser ...
-
Tier 1 Technical Support Representative
1 week ago
Gridline Scottsdale, United StatesGeneral Job Description: · The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environment. This position must be a ...
-
Tier 1 Technical Support Representative
1 week ago
Gridline Scottsdale, United StatesJob Description · Job DescriptionDescription:General Job Description: · The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-c ...
Service Desk Support, Tier 2 - Phoenix, United States - Irvine Technology Corporation
Description
Job Description
Job DescriptionService Desk Support, Tier 2 (Remote)
We have an immediate need for a contract Service Desk Support, Tier 2 to join an environmental services industry leader. The Service Desk Support, Tier 2 provides frontline support and incident diagnosis for the organization's applications, endpoints, and infrastructure. You will act as a single point of contact for our end users, triaging and documenting inbound interactions, and manage ticket routing and incident resolution with other IT resources.
Location: Phoenix, AZ (Remote)
This job expects to pay around $ per hour plus benefits.
What You Will Do:
What Gets You The Job:
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development Join us. Let us catapult your career
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.