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    Customer Advocate - Madison, United States - Subzero Wolfsc

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    Description

    ** Customer Advocate**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO04867 Showing 1 location **Job Details**

    **Description**

    Our Customer Advocate Team is responsible for taking ownership of complex customer cases until a final resolution is achieved, including facilitating resolutions with other areas of the business or field partners. In addition, we provide customer support for field service trial participants and conduct product orientation calls with customers who have recently installed new products. We support our business and brands by negotiating with customers to a mutually beneficial resolution. Continuous learning is encouraged and supported.

    If so, we would like to talk to you about this career opportunity

    **Qualifications**

    **Skills**

    **Preferred**

    **Microsoft Excel** *Some Knowledge* **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Preferred**

    Bachelors or better.

    **Experience**

    **Preferred**

    Excellent verbal and written communication skills required

    3 5 years experience in product support or customer service required

    Experience and/or training in problem solving and advanced negotiation techniques required

    Solid knowledge of Sub-Zero group products required

    Strong time management and organizational skills

    Proven ability to learn quickly and adapt to change

    Strong interpersonal skills with the ability to thrive in a team environment

    Ability to efficiently access and enter data using computer systems

    **Licenses & Certifications**



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