Associate Customer Experience Advocate - Middleton, United States - ESKER INC

Description

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Job OverviewThe Associate CX Advocate transitions customers to Esker's Customer Experience services after solution implementation.

Incumbents learn about customer needs, facilitate critical first interactions with new customers, and establish how Esker can best support them.

Key Tasks/Duties:

Establish a strong relationship with customers during the 90 days following solution implementation; learn customer needs and prepare for hand off to Customer Experience Advocate; meet commitments according to the appropriate Customer Experience Engagement Program.

Provide customer on-boarding support that puts customer on the path to maximizing utilization of Esker solutions; establish a strong service relationship with new customers.

Work with internal support and Professional Services teams to address customer needs.
Maintain customer interaction and task assignment documentation.
Support a positive customer experience through outreach and feedback collection; forward relevant feedback to CX Advocates.
Build knowledge of Esker solutions to answer predictable customer questions.
Contribute to process improvement and change initiatives.
Perform basic configuration changes and build standard customer reports.


Requirements:
Education


Requirements:

Bachelor's degree or 1+ years equivalent experienceEssential Experience:
Basic professional communicationTime managementStrong Microsoft Office product experienceExposure to Salesforce or another ERP platformResourcefulness and problem solvingBasic customer and account management experience1+ years in customer service, customer training, or account managementManagement of multiple customer accounts simultaneouslyCompensation details:
Yearly SalaryPI0cad1cb648e