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    IT Service Coordinator - New York, United States - Bowman Williams

    Bowman Williams
    Bowman Williams New York, United States

    2 weeks ago

    Default job background
    Description

    Location :
    Manhattan, NY /


    Salary :
    $55,000 - $65,000

    We are seeing a IT Service Coordinator (MSP)to join our team due to rapid growth.
    The IT Service Coordinator (MSP) will be responsible for ensuring the organization provides a high level of customer satisfaction.

    The IT Service Coordinator (MSP) will be responsible for administrative tasks, documentation, scheduling, and serving as a point of contact for our customers to ensure satisfaction.

    The IT Service Coordinator (MSP) will have growth opportunities to grow into an Operations Manager within the organization.
    Communicate with clients providing updates on client services, escalated tickets, and project updates

    Scheduling:
    Schedule internal and field resources on the CRM dispatch portal (ConnectWise), schedule regular client meetings, schedule documentation trainings with internal teams

    Documentation:
    create standardized templates and ensure technical team is utilizing the correct processes and procedures
    Monitor resource schedules to ensure prompt time entry/completion of service requests.
    Provide customer service support to 50+ SMB clients
    Must have experience working for an IT Managed Service Provider as a coordinator
    Must have experience using ConnectWise
    Must have strong customer service skills
    Must have administrative skills and experience
    Must have strong documentation skills and experience
    Must be organized
    $55,000 – $65,000
    Ongoing Paid Training
    Opportunity Location

    Manhattan, NY
    Proposed Salary

    $55,000 - $65,000
    Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

    Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

    #J-18808-Ljbffr
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