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    AWS Application Support - Los Angeles, United States - Tentek, Inc.

    Tentek, Inc.
    Tentek, Inc. Los Angeles, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    AWS Application Support Engineer

    This position involves Service management for an AI project. Will guide/support customers for smooth digital transformation operation.

    Duties:

    · Technical support and configuration change design on AWS S3, EC2, serverless component, LakeFormation, & Snowflake.

    · Help the hands-on setup and issue solving using IT knowledge including Network, Windows desktop, and MS SQL server.

    · Discuss with offshore team, and IT management/members in the U.S (both local and National).

    · Create/Update documentsfor system monitoring reports, User guidelines, and solution diagrams with the supervisor.

    This position involves project support of digital transformation platform development and Data analysis environment, Customer/stakeholder communication management support.

    · Discuss with stakeholders in the U.S. and the IT Delivery team for issue-solving and smooth implementation.

    · Guide users to onboard the Data Exchange platform, e.g. Access permission assessment for each user to the appropriate dataset, new user registration support, VDI Setup support

    · Create/Update any document for reporting, User guide, and Process design with the supervisor.

    QUALIFICATIONS

    · 3+ years of IT delivery support

    • Superb collaborator and communicator, comfortable, confident, and experienced in guiding abstract into actions
    • Customer communication skills and experience working with customer support throughout the development cycle
    • Take ownership and resolve complex technical issues for high customer satisfaction
    • Broad understanding of the data landscape and technologies, and the entertainment industry
    • Analytical and passionate approach to details

    · 5+ years of IT capability

    • Experience supporting an application operation and development in the AWS environment is required.
    • Familiarity with common IT support for Windows OS, Mobile application, and system operation
    • General IT infrastructure and network knowledge are required. (e.g. DOS command, Proxy, Firewall, Authentication)
    • Basic DBMS skill (SQL query, Administrator for MS SQL server,) is required.
    • Experience or working knowledge with Microsoft Office (Word, Excel, PowerPoint)
    • Technical ability to support and maintain hardware and peripheral devices (Smartwatches, Security cameras) is plus.
    • General knowledge of requirement designing and testing and drafting operation manuals for user experience is plus.
    • Experience with Project management tools (MS Teams, JIRA, Confluence, etc.) is plus
    • Application knowledge in the entertainment industry preferred.
    Company DescriptionTenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.

    Company Description

    TenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.
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