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Customer Service Representative - Overland Park, United States - Capfed
Description
** Customer Service Representative**
**Job Category****:** Retail Operations **Requisition Number****:** CUSTO002972 Showing 1 location **Job Details**
**Description**
**Role**
Assists customers with all types of teller and new account transactions. Assists customers with opening, processing, and closing Consumer Loans. Advise and cross-sell appropriate products and services which benefit the customer to meet their personal financial goals. Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.
****New Competitive Starting Pay****
**Scheduled 38 to 40 hours per week during branch business hours.**
**Essential Duties & Responsibilities**
Assists customers with opening all types of retail accounts and safe deposit boxes as defined by the Bank. Performs maintenance on existing accounts.
Originates, processes, and closes consumer loans as defined by the Bank. Must be able to obtain and maintain current registration through the National Mortgage Licensing System and Registry. Performs peer reviews of existing files as defined by branch management.
Use every customer contact as an opportunity to advise and cross-sell customers about additional services or programs that might benefit them.
Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.
Answer incoming calls verifying the identity of the caller. Determines the needs of the caller and minimizes the time and effort to resolve their concerns.
Research, troubleshoot, and resolve external and internal customer inquiries as needed.
Performs branch opening and closing duties as assigned.
Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customers requests.
Maintains the most stringent standards of customer service confidentiality.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
**Requirements**
A minimum of one to three years of customer service or related experience, including preparatory experience.
A high school degree or equivalent.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others both inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, as well as updating or referring, which typically require short discussions.
Ability to communicate with customers (greet, put at ease, instill confidence in Capitol Federal and self), explain products and services in an understandable manner, explain and compare features and benefits of different products, relate to each individual customers particular needs, accurately answer customers questions, identify customers problems and present solutions.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
