- Handle inquiries professionally, accurately and completely primarily over the phone while establishing and maintaining a high level of customer service.
- Use various internal systems, web based software and other available tools to provide the most accurate and up to date information to internal and external customer base.
- Provide the most accurate and up to date information and/or follow proper procedure to route the call or request when necessary. Follow up as needed.
- Maintain excellent working knowledge of company policy and procedures.
- Strictly adhere to and enforce all HIPAA and PHI guidelines at all times.
- Defuse difficult calls and escalate when necessary.
- Complete, concise and opinion free documentation of calls when applicable.
- Adhere to established CCC Quality Standards while maintaining an acceptable quality standard.
- Must maintain acceptable attendance and demonstrate the ability to function as a reliable member of operations.
- Previous Call Center Experience preferred.
- Written, verbal and interpersonal skills required for daily interaction with internal and external customers.
- Organizational skills and ability to multitask and prioritize in a fast paced work environment while adapting to change in both the environment and workflows.
- Accurate data entry capabilities with minimal errors and knowledge of Outlook and the use of basic spreadsheet functions.
- Proven ability to maintain good working relationships with coworkers, internal, and external customers, as well as the ability to defuse irate callers and resolve difficult calls.
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Customer Service Representative
3 weeks ago
EcoShield Pest Solutions Overland Park, United StatesOverview: · The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering a ...
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Surgery Partners Overland Park, United StatesThe Patient Services Representative performs general business office functions that may include some or all of the following: Charge capture and over-the-counter payment posting; Insurance verification and eligibility; Insurance pre-authorization/pre Patient Services, Representat ...
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Medix Overland Park, United StatesMedix is Hiring for a Patient Service Representative with a Dermatology/ENT clinic in the Overland Park area · Schedule: M-F 8:00-5:00 · Duties: · Check patients in/out · Schedule patient appointments · Verify Patient Insurance & Collect Co-Payments · Etc · Requirements:Cu ...
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The University of Kansas Health System Overland Park, United StatesPosition TitlePatient Service Representative - Call CenterIndian Creek MainPosition Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within a ...
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Customer Service Representative
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National Express LLC Overland Park, United StatesNational Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and ...
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Patient Service Representative
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The University of Kansas Health System Overland Park, United StatesPosition Title · Patient Service Representative · Days - Full Time · KUCC - Overland Park · Position Summary / Career Interest: · The Patient Service Representative is responsible for creating a pleasant and seamless patient experience during all activities related to the fr ...
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AmeriLife Overland Park, United StatesOur Company · Explore how you can contribute at AmeriLife. · For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. · Associates get satisfac ...
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Customer Service Representative
6 days ago
Listedbuy Overland Park, United States**Customer Service Representative - Century Concrete - Overland Park, KS** · Dec 26, 2021 · CRH Job ID: Century Concrete, Inc. · a CRH company, has operated since 1982. By building solid partnerships with our communities, customers, and employees, we have nurtured solid growth ...
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Customer Service Representative
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iFLY World Overland Park, United States** Customer Service Representative** · **Job Category****:** Operations **Requisition Number****:** CUSTO02682 Showing 1 location **Job Details** · **Description** · **iFLY is an organization that has PASSION for EXCELLENCE and INNOVATION. We live and breathe our values in eve ...
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Capfed Overland Park, United States** Customer Service Representative** · **Job Category****:** Retail Operations **Requisition Number****:** CUSTO002972 Showing 1 location **Job Details** · **Description** · **Role** · Assists customers with all types of teller and new account transactions. Assists customers ...
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Enterprise Bank & Trust Overland Park, United StatesJob Description · Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. · With of ...
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TEKsystems Overland Park, United StatesJob Description: · Candidates will be responsible for handling work ticket orders for their national accounts such as: Lowes, Amazon, Target, Walmart, etc., received electronically or by phone, a lot of the calls can be outbound in nature. · Qualifying/verifying customer requests ...
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Netsmart Overland Park, United States Full timeProvide help desk resolution and service desk delivery supportResponsibilities Address and resolve basic and routine support requests. Adhere to Netsmart processes and best practices. Escalate support requests as required. Enter quality information into tracking systems. Create a ...
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Orkin Overland Park, United StatesOverview: · $18.00-$22.00/Hr. · We Need Your Next-Level Service Mindset at the Best in Pests. · As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the indust ...
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Netsmart Overland Park, United States Full timeProvide help desk resolution and service desk delivery support · Responsibilities · Address and resolve basic and routine support requests. · Adhere to Netsmart processes and best practices. · Escalate support requests as required. · Enter quality information into tracking ...
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JCPRD Overland Park, United StatesOverview: · Make a positive impact on the community by joining the Johnson County Park and Recreation District team and help us enhance the lives of thousands through excellence in parks, recreation, culture, education, and public service. As a JCPRD employee, you'll be part of ...
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Customer Service Representative I
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CorVel Overland Park, United States** Customer Service Representative I** · **Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO04151 Showing 1 location **Job Details** · **Description** · CorVel in Overland Park, KS is seeking a Customer Service Representative. The Customer Service Re ...
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TSA Customer Service Representative
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Staples Overland Park, United StatesStaples - JobID: 2531 [Retail Associate / Team Member] As a Customer Service Representative at Staples, you'll: Greet all customers and provide a professional and welcoming experience; Complete customer fingerprint images, biometric & data capture processes and paperwork; Engage ...
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Kansas Health System Overland Park, United States**Position Title** · PRN Patient Service Representative - ENTDays - PRNIndian Creek Medical Plaza 3, KU MedWest, Main Campus**COVID-19 and flu vaccines are required for all health system employees**. . · **Position Summary / Career Interest:** · The Patient Service Representat ...
Customer Service Representative - Overland Park, United States - Workoo Technologies
Description
About the job Customer Service Representative (Remote)
Our Company explores how you can contribute to improve services. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.Job SummaryThe Customer Service Representatives purpose is to handle or properly direct inbound calls, research and resolve issues, and to accurately respond to inquiries presented by applicants, policyholders, agents or providers in a timely and professional manner.Job DescriptionJob Duties and ResponsibilitiesThe following reflects managements definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.
