- Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
- Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
- Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
- Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
- Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
- Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
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Support Services Representative
11 hours ago
Tyler Technologies Overland Park, United StatesProcess a high volume of incoming customer inquiries promptly and efficiently through unscripted telephone, email and chat conversations. Resolve incoming inquiries regarding login issues, billing issues, technical problems, service questions, and ot Support, Representative, Tech ...
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Customer Service Representative
5 days ago
National Express LLC Overland Park, United StatesResponsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries. Resolve customer complaints via phone, email, or mail. Use telephones to reach Customer Service, Customer Ser ...
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Patient Service Representative
11 hours ago
The University of Kansas Health System Overland Park, United StatesPosition Title · Patient Service Representative - Call Center · Indian Creek Main · Position Summary / Career Interest: · The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experie ...
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Patient Service Representative
4 weeks ago
The University of Kansas Health System Overland Park, United StatesPosition TitlePatient Service Representative - Call CenterIndian Creek MainPosition Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within a ...
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Guest Service Representative
2 weeks ago
JCPRD Overland Park, United StatesOverview: · Make a positive impact on the community by joining the Johnson County Park and Recreation District team and help us enhance the lives of thousands through excellence in parks, recreation, culture, education, and public service. As a JCPRD employee, you'll be part of ...
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Client Service Representative
1 week ago
Netsmart Overland Park, United States Full timeProvide help desk resolution and service desk delivery supportResponsibilities Address and resolve basic and routine support requests. Adhere to Netsmart processes and best practices. Escalate support requests as required. Enter quality information into tracking systems. Create a ...
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Bilingual Customer Service Representative
3 weeks ago
LoanMax Title Loans Overland Park, United StatesLoanMax Title Loans - Bilingual Customer Service Representative (entry level) · Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place · **We are currently hiring for our location on 10321 W. 75th St. Shawnee, ...
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Patient Service Representative Scheduling
3 weeks ago
Kansas Health System Overland Park, United States**Position Title** · Patient Service Representative SchedulingIndian Creek Medical Office Building**COVID-19 and flu vaccines are required for all health system employees**. . · **Position Summary / Career Interest:** · The Patient Service Representative is responsible for cre ...
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Fastwyre Broadband Overland Park, United StatesJob Description · Job DescriptionPosition Purpose/SummaryThe Bilingual Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers' needs by offering the latest in techn ...
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Fastwyre Broadband Overland Park, United StatesJob Description · Job DescriptionPosition Purpose/SummaryThe Bilingual Customer Service Representative is committed to providing the highest quality of service to the communities, customers, and employees we serve by fulfilling our customers' needs by offering the latest in techn ...
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PRN Patient Service Representative
11 hours ago
Kansas Health System Overland Park, United States**Position Title** · PRN Patient Service Representative - ENTDays - PRNIndian Creek Medical Plaza 3, KU MedWest, Main Campus**COVID-19 and flu vaccines are required for all health system employees**. . · **Position Summary / Career Interest:** · The Patient Service Representat ...
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Customer Service Representative
11 hours ago
International Flavors & Fragrances New Century, United StatesCustomer Service Representative - New Century, KS NATURE OF WORK: Serve as a key point of contact for both internal and external customers. Responsible for managing customer orders and facilitating customer requests while proactively communicating ch Customer Service Representati ...
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COBRA Customer Service Representative
3 days ago
Navia Benefit Solutions, Inc. Overland Park, United StatesPosition Summary · The position consists of providing call center support for the COBRA customer service team, helping to maintain COBRA customer service call metrics, and associated work. · Essential FunctionsProvide customer service to COBRA participants and callers as part o ...
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The University of Kansas Hospital Overland Park, United StatesPosition Title · Patient Service Representative Scheduling Lead - Spine Center · Days - Full Time · Bell Hospital, Indian Creek 10740 · Position Summary / Career Interest: · The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requi ...
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Patient Services Representative
1 week ago
Surgery Partners Overland Park, United StatesThe Patient Services Representative performs general business office functions that may include some or all of the following: Charge capture and over-the-counter payment posting; Insurance verification and eligibility; Insurance pre-authorization/pre Patient Services, Representat ...
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Customer Service Representative
3 weeks ago
National Express LLC Overland Park, United StatesNational Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and ...
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Customer Service Representative
2 weeks ago
Listedbuy Overland Park, United States**Customer Service Representative - Century Concrete - Overland Park, KS** · Dec 26, 2021 · CRH Job ID: Century Concrete, Inc. · a CRH company, has operated since 1982. By building solid partnerships with our communities, customers, and employees, we have nurtured solid growth ...
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Financial Services Representative
1 week ago
Enterprise Bank & Trust Overland Park, United StatesJob Description · Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive. · With of ...
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Client Service Representative
1 week ago
Netsmart Overland Park, United States Full timeProvide help desk resolution and service desk delivery support · Responsibilities · Address and resolve basic and routine support requests. · Adhere to Netsmart processes and best practices. · Escalate support requests as required. · Enter quality information into tracking ...
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Customer Service Representative
2 weeks ago
Orkin Overland Park, United StatesOverview: · $18.00-$22.00/Hr. · We Need Your Next-Level Service Mindset at the Best in Pests. · As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the indust ...
Commercial Lines Customer Service Representative - Overland Park, United States - Kaia Corp
Description
The Commercial Lines Customer Service Representative at Mike Perz & Associates, LLC is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Responsibilities
If you're looking for a career that offers flexibility, job stability, competitive compensation, and more, then you've come to the right place Working with an independent agency is a great career choice.
Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
The demand for insurance professionals is growing every day Is this career right for you?
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to the Kansas Association of Insurance Agents.
