- Duration:12 Month contract w. extension
- Location: Raleigh, NC
- Pay rate: Hourly
- Job ID:
- Assist with managing division computers and related equipment and software, includingdeployment and return of desktops, laptops, printers, and all peripherals.
- Serve as a delegated administrator for the Client ID system responsible for assisting with creating, deactivating,unlocking, and resetting staff accounts. This information creates theoutlook email account for our Active Directory called EADS.
- Provide telephone system support for staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for HB staff. State cell phone deployment and management is an important part of this position.
- Assist DHB Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.
- Help track IT Inventory with our Inventory Tracking System and follow established processes.
- Excellent verbal and written communication skills
- Ability to establish and maintain effective working relationships with coworkers,officials, and the public
- Ability to work independently with minimum supervision
- Ability to effectively manage multiple tasks and priorities
- Capable of resolving routine problems based on existing documentation, training, and resources
- Previous working experience providing technical support
- Proven ability deploying and configuring desktop and laptop computers, and peripheral devices
- Paid Holidays/Paid Time Off (PTO)
- Medical/Dental Insurance
- Vision Insurance
- Short Term/Long Term Disability
- Life Insurance
- 401 (K)
-
IT Support Analyst
1 week ago
Vector Consulting, Inc Raleigh, United StatesOur government client is looking for an experienced IT Support Analyst on a 9+ months renewable contract role in Raleigh, NC. · # of positions: 2 · Position: IT Support Analyst · Job Description: · Provide customer support across counties listed in accordance with Service Lev ...
-
IT Support Analyst
1 week ago
Vector Consulting, Inc Raleigh, United StatesOur government client is looking for an experienced IT Support Analyst on a 9+ months renewable contract role in Raleigh, NC. · Position: IT Support Analyst · Job Description: · Provide customer support across counties listed in accordance with Service Level Agreements set fo ...
-
Support Analyst
1 week ago
TEKsystems Raleigh, United StatesJob Description · Job DescriptionJob Description: · An industry-leading financial organization is seeking to hire a team of consultants to support customers with processing / underwriting related to the Paycheck Protection Program (PPP). Daily responsibilities will include review ...
-
Customer Support Analyst
2 weeks ago
edgecomputingassociation Raleigh, United StatesLocation Raleigh, North Carolina , · United States · Job Description · Role · The After Hours Customer Support Analyst at Ambra Health is a full-time, exempt position. You will be the primary after-hours technical resource for Ambras customers, which range from major hospital ...
-
User Support Analyst
1 week ago
NR Consulting Raleigh, United StatesJob Title: User Support Analyst · Location: Raleigh, NC (Onsite) · Position Type: Contract with Possible extension · Duration: 12+ months · Job Description: · Short Description: · User Support Analyst II- General on-site IT support for client employees using a ticketing bas ...
-
Customer Support Analyst
2 weeks ago
Intelerad Medical Systems Incorporated Raleigh, United States**Customer Support Analyst - Day Shift** · Raleigh, NC, USA · Employees can work remotely · Full-time · **Company Description** · Improving healthcare through innovative technology is at the core of Intelerads work. Our scalable medical imaging platform connects clinicians t ...
-
Senior Support Analyst
1 week ago
Apex Systems Raleigh, United StatesJob#: · Job Description: · Senior Support Analyst - Direct Hire - 5 days onsite in Courtney, NC - $55k-$63k/yr - W2 Only · *Candidate must be able to work on clients W2 without sponsorship, vednor or employer* · Apex Systems is looking to hire an · ONSITE Senior Support Analyst ...
-
LU IT Support analyst
1 week ago
Focused HR Solutions LLC Raleigh, United StatesThis job is 100% remote . If you received this job today from us please respond to this email only · Our client has an opening for a IT Support analyst · This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC · Please send rate and res ...
-
Sr. Support Analyst
3 weeks ago
Zirrus Raleigh, United StatesJob Summary · The Sr. Support Analyst is a technical leader on the IT Service Desk team and reports to the IT Service Desk Manager. This position will be the subject matter expert (SME) for ticket handling responsibilities, including triaging and troubleshooting issues. In this r ...
-
Customer Support Analyst
2 weeks ago
Intelerad Medical Systems Incorporated Raleigh, United States**Customer Support Analyst - After Hours- Remote USA** · Raleigh, NC, USA · Employees can work remotely · Full-time · **Company Description** · Improving healthcare through innovative technology is at the core of Intelerads work. Our scalable medical imaging platform connect ...
-
Desktop Support Analyst
2 weeks ago
TEKsystems Raleigh, United StatesOur client is looking to add a Desktop Support Analyst to their team, apply today · Job Description: · The technical support team is a group of support professionals who provide white glove service. Looking for a support professional who is passionate around customer service, mis ...
-
Service Support Analyst
1 week ago
iCore Technologies, LLC Raleigh, United StatesPosition: Service Support Analyst (Onsite)Location: Raleigh, NC. 12 MonthsEmployment type: C2C.Job ID : 735461Interview Type: Web Cam Interview OnlyWorksite Address: 1010 Middleton Dr., Raleigh, NC 27603 Job Description: · Contractor DHB IT - User Support Technician - This positi ...
-
LU IT Support analyst
22 hours ago
Focused HR Solutions LLC Raleigh, United StatesThis job is 100% remote . If you received this job today from us please respond to this email onlyOur client has an opening for a IT Support analyst This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resumeIT Sup ...
-
Product Support Analyst
2 days ago
Bandwidth Raleigh, United StatesApply Now Product Support Analyst (Messaging) at Bandwidth · Raleigh, NC · Who We Are: · Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed ...
-
Technical Support Analyst
14 hours ago
Trilon Group Raleigh, United StatesTechnical Support Analyst · Department: Corporate/Administrative · Employment Type: Full Time · Location: Raleigh, NC · Reporting To: Orville Williams · Description · As a Technical Support Analyst, you will be responsible for customer service and routine maintenance of the ...
-
Staff Support Analyst
1 week ago
City of Raleigh, NC Raleigh, United StatesSalary: $ $19.00 HourlyLocation : Raleigh, NCJob Type: Part-TimeJob Number: Department: PRCR - Parks-Parks MaintenanceOpening Date: 05/16/2024Closing Date: ContinuousWork Hours: Monday through Friday 20 hours weekly between 8am and 3:30pm or 8am and 2:30pmJob DescriptionThis posi ...
-
Desktop Support Analyst
2 weeks ago
TEKsystems Raleigh, United States ContractOur client is looking to add a Desktop Support Analyst to their team, apply today · Job Description: · The technical support team is a group of support professionals who provide white glove service. Looking for a support professional who is passionate around customer service, mi ...
-
Technical Support Analyst
2 days ago
DRMP Raleigh, United StatesJob Description · Job DescriptionDescriptionAs a Technical Support Analyst, you will be responsible for customer service and routine maintenance of the computer desktop environment by analyzing and resolving computer hardware & software issues, installing hardware and software, a ...
-
Desktop Support Analyst
2 weeks ago
Cynet Systems Raleigh, United StatesJob Description: Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. · Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational succe ...
-
Technical Support Analyst
2 days ago
Trilon Group Raleigh, United States Full timeAs a Technical Support Analyst, you will be responsible for customer service and routine maintenance of the computer desktop environment by analyzing and resolving computer hardware & software issues, installing hardware and software, and supporting local and remote end-users. Yo ...
Service Support Analyst - Raleigh, NC, United States - Datasoft Technologies, Inc.
Description
Service Support Analyst
Onsite
About the Job
Overview:
DataSoft Technologies, Inc. is seeking a Service Support Analyst to join our client in Raleigh, NC. This position will assist the clients Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs.
Responsibilities:
Qualifications:
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include: