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IT Support Analyst
1 week ago
Vector Consulting, Inc Raleigh, United StatesOur government client is looking for an experienced IT Support Analyst on a 9+ months renewable contract role in Raleigh, NC. · # of positions: 2 · Position: IT Support Analyst · Job Description: · Provide customer support across counties listed in accordance with Service Lev ...
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IT Support Analyst
1 week ago
Vector Consulting, Inc Raleigh, United StatesOur government client is looking for an experienced IT Support Analyst on a 9+ months renewable contract role in Raleigh, NC. · Position: IT Support Analyst · Job Description: · Provide customer support across counties listed in accordance with Service Level Agreements set fo ...
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Support Analyst
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TEKsystems Raleigh, United StatesJob Description · Job DescriptionJob Description: · An industry-leading financial organization is seeking to hire a team of consultants to support customers with processing / underwriting related to the Paycheck Protection Program (PPP). Daily responsibilities will include review ...
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Customer Support Analyst
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User Support Analyst
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Customer Support Analyst
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Desktop Support Analyst
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Senior Support Analyst
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LU IT Support analyst
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Focused HR Solutions LLC Raleigh, United StatesThis job is 100% remote . If you received this job today from us please respond to this email onlyOur client has an opening for a IT Support analyst This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC Please send rate and resumeIT Sup ...
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LU IT Support analyst
2 weeks ago
Focused HR Solutions LLC Raleigh, United StatesThis job is 100% remote . If you received this job today from us please respond to this email only · Our client has an opening for a IT Support analyst · This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC · Please send rate and res ...
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Customer Support Analyst
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Intelerad Medical Systems Incorporated Raleigh, United States**Customer Support Analyst - After Hours- Remote USA** · Raleigh, NC, USA · Employees can work remotely · Full-time · **Company Description** · Improving healthcare through innovative technology is at the core of Intelerads work. Our scalable medical imaging platform connect ...
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Product Support Analyst
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Bandwidth Raleigh, United StatesApply Now Product Support Analyst (Messaging) at Bandwidth · Raleigh, NC · Who We Are: · Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed ...
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Technical Support Analyst
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Program Support Analyst
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Staff Support Analyst
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Technical Support Analyst
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Desktop Support Analyst
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Technical Support Analyst
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Trilon Group Raleigh, United States Full timeAs a Technical Support Analyst, you will be responsible for customer service and routine maintenance of the computer desktop environment by analyzing and resolving computer hardware & software issues, installing hardware and software, and supporting local and remote end-users. Yo ...
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Desktop Support Analyst
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Cynet Systems Raleigh, United StatesJob Description: Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. · Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational succe ...
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LU IT Support Analyst
3 weeks ago
Focused HR Solutions Raleigh, United States FreelanceThis job is 100% remote . If you received this job today from us please respond to this email only. · Our client has an opening for a IT Support analyst. · This position is for 12 months, with the option of an extension, and the client is in Raleigh, NC · Please send rate and re ...
Service Support Analyst - Raleigh, United States - iCore Technologies, LLC
Description
Position: Service Support Analyst (Onsite)Location: Raleigh, NC. 12 MonthsEmployment type: C2C.Job ID : 735461Interview Type: Web Cam Interview OnlyWorksite Address: 1010 Middleton Dr., Raleigh, NC 27603Job Description:
Contractor DHB IT - User Support Technician - This position is based on Dix Campus in Raleigh, NC and is not eligible for remote work
Position Overview:
This position will assist the NC Medicaid Infrastructure Team Manager in organizing,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technology for the Division of Health Benefits(DHB) employees, contractors, and temporary workers. This position will also serve as a first point of contact for troubleshooting and repairs.
Salary Rate is based on what a normal State User Support Technician would make: $45 per hour
Job Specific Responsibilities:
Assist with managing division computers and related equipment and software, includingdeployment and return of desktops, laptops, printers, and all peripherals.
Serve as a delegated administrator for the North Carolina ID (NCID) system responsible for assisting with creating, deactivating,unlocking, and resetting DHB staff NCID accounts. This information creates theoutlook email account for our Active Directory called EADS.
Provide telephone system support for DHB staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for DHB staff. State cell phone deployment and management is an important part of this position.
Assist DHB Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.
Help track DHB IT Inventory with our WASP Inventory Tracking System and follow established processes.
Knowledge,Skills, and Abilities Required:
Toreceive credit for all your work history and credentials, you must list thei nformation on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following:
Excellent verbal and written communication skills
Ability to establish and maintain effective working relationships with coworkers,officials, and the public
Ability to work independently with minimum supervision
Ability to effectively manage multiple tasks and priorities
Capable of resolving routine problems based on existing documentation, training, and resources
Previous working experience providing technical support
Proven ability deploying and configuring desktop and laptop computers, and peripheral devices
Skill Matrix Required:
SkillRequired / DesiredRequired ExperienceConsultant ExperienceIT IT Support, troubleshoot,servicing and deploying computers, Cisco telephone/network, laptops, printers,copiers, scanner, eFax and other technologyRequired2 Years Active Directory or NCID Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience. Assist with passwords and resets.Required2 Years Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones.Nice to have1 Years First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed.Required2 Years Use of an IT Ticketing System like ServiceNow to resolve requests and document work.Required2 Years Provide telephone system support for DHB staff including deploying phones to offices and conference rooms. Assist network and server teams as needed.Desired2 Years Service Support Analyst (Onsite)