- Answer incoming phone calls and greet walk-in Service Department customers in a timely and friendly manner.
- Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible)
- Prepare, open, maintain and close repair orders.
- Write up customer's vehicle problems accurately and clearly on repair order.
- Refer to service history, inspect vehicle, and recommend additional services needed.
- Provide the customer with a complete and accurate written quote for repair to include repair timeline.
- Obtain customer signature on WO.
- Update customer of any changes in quote and or timeline for repair; obtains pre-approval prior to continuing work.
- Explain work and all charges to Customer.
- Maintains high customer satisfaction standards.
- Maintain follow-up program on service repairs done and additional items found in need of repair.
- Handle customer inquiries in person and on the phone
- Follow up with customers regarding parts ordered for repairs and scheduling a repair once the parts have been sourced.
- Facilitate ordering and management of parts department
- Most importantly, you must be able to represent the business properly when interacting with customers and clients.
- Heavy Truck, Diesel, or automotive Service Writing experience required.
- Experience with Mitchel I is preferred but not required
- Must understand the various components of light, medium, and heavy diesel trucks.
- Proficient Computer and Microsoft skills, to be able to write up customers' needs and concerns to effectively communicate with shop foreman and technicians.
- Must be able to multi-task.
- Must have effective listening and communication skills in order to assist customers professionally in person or by phone.
- Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment.
- High school diploma or GED.
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Service Advisor - Derby, United States - Repair ACES
Description
Job Description
Job DescriptionService Advisor – Derby, KS
Duties/Responsibilities
Qualifications
Hours:
Monday – Friday
8:00 AM – 5:00 PM
8-hour shift
40-hour week
One Location
Wages:
$40,000-$60,000 base depending on experience
Commission Program for overall monthly sales
Benefits:
Healthcare, Dental and Vision (Family covered as well)
Paid Time Off
Paid Holidays
Uniforms and Safety Equipment Provided
EEOC Statement: We are an equal opportunity employer, dedicated to a policy of non-discrimination based on race, color, religion, sex, national origin, ancestry, age, disability, or any other characteristic protected by law.
Disclaimer: This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.
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