Service Advisor - Norwalk, United States - Garavel Subaru

Garavel Subaru

Verified Company

Norwalk, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Garavel Subaru (formerly Georgetown Subaru of Wilton), located in Norwalk, CT, has been your family Subaru dealership since 1997.
Garavel Subaru is Connecticut's fastest-growing Subaru dealer. Garavel Subaru's new facility space has over tripled in size, with a 50,000-square-foot building, 12 car showroom, and a 4.5-acre lot all powered by 267 solar panels and recycled waste oil heat.

Grow your career at Garavel Auto Group
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Garavel Subaru ranks 1st for customer service throughout New England.

Grew from 12 to 31 service bays.
Every piece of service equipment is new and stateoftheart from Hunter.
Our parts department has more than doubled in size and boasts a fill rate of 96%. Meaning we have 96% of all parts available immediately.
A new climatecontrolled shop and threelane indoor service drive
Employee Fitness Center onsite

What We Offer

Competitive pay plan
Employerpaid Medical Insurance
Employerpaid Dental Insurance
401k program with company match
Voluntary Life Insurance
Employee vehicle purchase program
Employee discounts on parts and service
Weekly pay periods
5 Paid Holidays, Vacation and Sick time

Job Summary

The Service Advisors duty is "to merchandise time, mileage and maintenance." The Service Advisor is the main liaison between customers and service technicians.

Their main objectives are to:

Service vehicles quickly, and
Maintain high customer loyalty.

Essential Duties
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Service vehicles, completing the main customer concern _before_ any additional services:

Schedule appointments with customers
Greet customers as they walk in
Document customers service concerns
Suggest regularly scheduled maintenance
Dispatch work to a designated team of technicians
Communicate results of the multipoint inspection to customers
Get necessary customer/warranty work approvals
Invoice tickets with proper legal verbiage and correct warranty verbiage
Regularly update customers on the status of their repairs
Follow up individually with customers postservice

Requirements/ Experience

Ability to follow a process
Bilingual Spanish is a plus, but not required.
Friendly personality if you don't _love_ people this is not for you
Excellent verbal and written communications skills (be direct but polite)
Ability to explain complex automotive repairs simply
Strong organizational skills
Superior time management skills
Maintains a professional appearance
Experience in a fastpaced environment

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Stand or sit for longer periods.
Walk the dealership lot and showroom floor
Move frequently in and out of vehicles
Bend, squat, or climb stairs occasionally
Ability to lift up to 25 lbs occasionally

Garavel Subaru is an equal-opportunity employer.

All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

EOE, M/F/D/V