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    Retail Team Lead - Seattle, United States - Nestlé Nespresso SA

    Nestlé Nespresso SA
    Nestlé Nespresso SA Seattle, United States

    2 weeks ago

    Default job background
    Retail
    Description

    We are ecstatic to announce that we are beginning construction of our first luxury retail boutique in Seattle What's more, we are looking to hire our new team

    If you are a retail supervisor looking for a unique opportunity to join a purpose-driven brand, then we want to connect with you Nespresso Seattle is looking for its first retail team lead, and this could be your chance to grow your career both personally and professionally.

    We are seeking a leader who is people-centric, inspires their team, and is passionate about transforming the customer experience. This will not be your regular retail opportunity - it's much more You will be there from inception and have an integral part in growing the business in this market.

    We are seeking a passionate and dynamic Boutique Team Leader for an entry level supervisory role within our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members.

    Our culture empowers us to provide quality coffee, experience-focused customer service and growth opportunities. Join our team as we cultivate coffee as an art to grow the best in each of us.

    Nespresso offers Retail employees, performance-based incentives, and a total rewards package, which includes a FREE Nespresso machine and coffee product allowance, a 401k with Company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more (Incentives and/or benefit packages may vary depending on the position)

    Responsibilities:


    •Act as Manager on Duty (MOD), lead by example. Be an advocate for your team by driving sales and service performance through coaching and training.


    •Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer.


    •Drive personalized coffee experiences by using storytelling to share your knowledge of our coffee and our sustainability practices with customers.


    •Cultivate respectful customer relationships. Though many customers shop online these days, the store is where we meet many of our customers for the first time.


    •Care about safety. We are determined to create a safe, healthy environment for our employees and customers.


    •Collaborate - whether it's assisting with cleaning, organizing stock or innovating a better way of doing things. Share your feedback and ideas to contribute to our overall success.


    •Instrumental in executing retail operational procedures and best practices within the boutique to elevate the customer experience.

    Requirements and Skills:


    •2+ years' experience in retail, direct customer sales and service or hospitality preferred


    •High comfort level with people interactions; soliciting customers, owning the customer experience and closing a sale by bringing product to life


    •Strong communication and storytelling skills


    •Ability and willingness to work flex hours including but not limited to opening and closing shifts, Saturday or Sunday shifts, and holidays

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