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Hawthorne

    Air Import Customer Service Agent - Hawthorne, United States - Expeditors International

    Expeditors International
    Expeditors International Hawthorne, United States

    2 days ago

    Default job background
    Description

    **Air Import Customer Service Agent**

    12200 Wilkie Ave, Hawthorne, CA 90250, USA

    Full-time

    **Company Description**

    Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder

    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

    15,000 trained professionals

    250+ locations worldwide

    Fortune 500

    Globally unified systems

    **Job Description**

    **Scope of Position**

    Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Air Import department.

    **Major Duties and Responsibilities**

    Ensure smooth and timely freight process flow

    Ensure accurate and timely data entry into our operating system

    Track and trace Air Import files as required

    Use Workflows on daily basis

    Ensure timely delivery/dispatch of freight to customers for Import shipments

    Ensure documents are timely sent to customer or broker for customs purposes

    Ensure accurate and timely client and Service Providers billing

    Interact with our customers in arranging their international shipments, meeting customer service standards

    Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

    Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.

    Understand department process flow, constantly looking for areas of improved efficiency

    Ensure all customers' standard operating procedures are followed and updated

    Meet KPI standards, as per the company procedures

    Overseas communications, timely responses to emails and requests (internal and external)

    **Qualifications**

    **Minimum Qualifications**

    High School Degree or equivalent required

    Successful candidates must pass a background check

    Must be 18 years of age or older

    Good computer skills (Word, Excel, and familiarity with PowerPoint)

    Must be legally authorized to work in the United States

    Must not require future sponsorship for employment Visa

    Must have the ability to work overtime in support of the department needs

    Fluent in English, both written and verbal

    Ability to multi-task and prioritize throughout the workday while remaining focused and organized

    Demonstrated ability to be pro-active in thought and action

    Strong organizational skills.

    Analytical with a strong attention to detail

    Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

    Ability to work independently and in a collaborative team environment

    Willing to pitch in and help on last minute projects or assist team members

    Excellent written, verbal, and interpersonal communication skills.

    Comfortable with numbers and basic mathematical skills

    Has a demonstrated strong work ethic, and reliability

    Comfortable working in a professional business environment

    Must be able to commute to the city of Hawthorne, CA

    **Desired Qualifications:**

    Associates Degree or Undergraduate Degree Preferred

    6 months to 1 year related experience and/or training; or equivalent combination of education and experience

    Understanding of air documentation process (preferred)

    Works effectively in a fast-paced environment

    **Reporting Structure:**

    Air Import Lead Agent, Supervisor and Manager

    **Additional Information**

    Expeditors offers excellent benefits

    Paid Vacation, Holiday, Sick Time

    Health Plan: Medical, Prescription Drug, Dental and Vision

    Life and Long Term Disability Insurance

    401(k) Retirement Savings Plan (US only)

    Employee Stock Purchase Plan

    Training and Personnel Development Program

    All your information will be kept confidential according to EEO guidelines.

    **Job Location**

    Air Import Customer Service Agent

    12200 Wilkie Ave, Hawthorne, CA 90250, USA

    Full-time

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