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    Global Quality Manager - Orlando, United States - Jabil Circuit, Inc.

    Jabil Circuit, Inc.
    Jabil Circuit, Inc. Orlando, United States

    1 week ago

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    Description

    JOB SUMMARY
    Jabil is looking for a Global Quality Manager to support our site in St Petersburg, FL.

    This role will oversee 1 direct reports and support the globalization of business through leading and coordinating the standardization of systems, procedures and policies across all of Jabil design centers.

    Provides support for all design activities by participation in initial concept design, development, and implementation phases. This includes design support with processes such as DFMEA, DfX, Design Reviews, project management, control plans. Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirements. Review and promote improvement in customer metrics to ensure customer satisfaction.

    Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities, and participating in launch activities as needed.

    Provide support and technical assistance to new facility and/or workcell startups as it relates to Jabil Design projects. Provide mentoring and technical assistance to direct reports and Jabil Quality Managers and staff.

    This is an actively engaged manager role, opportunity for an experienced engineer to transition into a quality management role .


    ESSENTIAL DUTIES AND RESPONSIBILITIES

    TECHNICAL MANAGEMENT RESPONSIBILITIES
    Lead and coordinate the standardization of systems, procedures and practices across all of the Jabil design centers.

    Ensure that current and future quality and manufacturing systems meet and/or exceed customer and regulatory requirement.

    Review and promote improvement in customer metrics to ensure customer satisfaction.


    Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed.

    Provide support and technical assistance to new facility and/or workcell startups.

    Review and promote improvement in customer metrics to ensure customer satisfaction.


    Act as a liaison between Jabil sites for program transfers including providing input into transfer plans and timelines, supporting data and knowledge transfer activities and participating in launch activities as needed.

    Provide support and technical assistance to new facility and/or workcell startups as it relates to Jabil Design projects.

    Provide mentoring and technical assistance to direct reports and Jabil Quality Managers and staff.

    Coach/Lead direct reports and workcell resources.

    Ensure all sensitive and confidential information is handled appropriately.

    Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

    Comply and follow all procedures within the company security policy.

    May perform other duties and responsibilities as assigned.


    LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

    Recruitment and Retention:
    Recruit, interview and hire Global Quality Engineers.

    Communicate criteria to recruiters for Global Quality Engineers position candidates.

    Coach Quality staff in the interviewing/hiring process.

    Monitor team member turnover; identify key factors that can be improved; make improvements.


    Employee and Team Development:
    Identify individual and team strengths and development needs on an ongoing basis.

    Create and/or validate training curriculum in area of responsibility.

    Coach and mentor Quality staff to deliver excellence to every internal and external customer.

    Create and manage succession plans for Quality function.


    Performance Management:
    Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).

    Solicit ongoing feedback from Business Unit, peers and team member on team member's contribution to the team.

    Provide ongoing coaching and counseling to team member based on feedback.

    Express pride in staff and encourage them to feel good about their accomplishments.

    Perform team member evaluations professionally and on time.

    Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.

    Coordinate activities of large teams and keep them focused in times of crises.

    Ensure recognition and rewards are managed fairly and consistently in area of responsibility.


    Communication:
    Provide weekly communication forum for the exchange of ideas and information with the department.

    Organize verbal and written ideas clearly and use an appropriate business style.

    Ask questions; encourage input from staff.

    Assess communication style of individual team members and adapt own communication style accordingly.


    FUNCTIONAL MANAGEMENT RESPONSIBILITIES

    Business Strategy and Direction:
    Know and understand the campus strategic directions.

    Define, develop and implement a Quality strategy which contributes to the campus strategic directions.

    Develop an understanding of the workcell business strategy as it pertains to Quality.

    Provide regular updates to Business Unit on the execution of the strategy.


    Forecast Development and Accuracy:
    Prepare timely forecasts for the department.

    Compare forward forecast results to historical actual results for trend assessment and analysis.


    JOB QUALIFICATIONS

    KNOWLEDGE REQUIREMENTS
    Advanced PC skills, including training and knowledge of Jabil's software packages in an integrated system such as SAP.

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

    Ability to write reports, business correspondence, and procedure manuals.

    Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


    Strong proficiency in determining logistics requirements to enable company's business goals and objectives with ability to devise and implement strategy to achieve targets.

    Proven track record of successful change management accomplishments, implementing and management continuous productivity and cost reduction programs.

    Strong and convincing communication skills.

    Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

    Fluency in English; bilingual in Spanish or Mandarin preferred.

    ISO 9001 knowledge required.

    Strong knowledge in Product Lifecycle Management process, focus on new product introduction and modification of existing designs.

    Design for six sigma and design for sustainability practical knowledge is highly desired.

    FMEA experience needed.

    EDUCATION & EXPERIENCE REQUIREMENTS
    Bachelor's Degree in Engineering or Business Management or equivalent education and training


    6 to 8 years experience in a relevant Jabil quality position or equivalent external work experience, including experience in a supervisory or management role.

    Or a combination of education, experience and/or training.

    Green Belt or Black Belt certification highly desired.

    Willingness to travel globally up to 20%

    Product Design and/or Design Quality experience is a must.

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