- Manages consistent customer service delivery by performing quality audits; delivering feedback to agents and managers on success areas and improvement opportunities; assessing individual coordinator customer service levels; analyzing key quality drivers; creating and evaluating quality reports; recommending changes to improve quality control processes and customer satisfaction and reporting feedback to management.
- Manages quality assurance processes by identifying industry best practices and incorporating them into quality assurance programs; evaluating quality review processes and identifying areas of opportunity; identifying, developing, and implementing process changes; implementing and evaluating the utilization and effectiveness of quality assurance programs; evaluating service level data in order to determine behavioral gaps and training needs; and collaborating with key stakeholders in order to develop action plans to improve agent service levels.
- Manages the communication of findings to stakeholders and customers by providing documents and work papers; identifying process errors and determining needed fixes; providing recommendations to stakeholders regarding needed training support; updating training documentation; and ensuring recommended solutions are implemented.
- Manages quality assurance plans and frameworks by collaborating with stakeholders on identified controls; determining the frequency and timing of processes; documenting processes; identifying areas of opportunity in quality assurance plans; and communicating recommendations to leadership.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
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Quality Assurance Technician
10 hours ago
SYSCO Orlando, United States Full timeCompany: · US1151 Buckhead Meat Florida, Division of Buckhead Meat CoZip Code: · 32822Minimum Years of Experience: · 3 YearsEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is ...
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Quality Assurance
2 weeks ago
NESCO Inc Orlando, United States2nd shift3:30pm-12:00amTraining on 1st shift for 2-3 weeks, 7:00am - 3:30pmMonday-Friday some weekendsPay: $16/hrDescription:Quality Assurance comprehends the quality expectations for the product and supplies for company. Approving or rejecting raw materials with respect to quali ...
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Quality Assurance
3 days ago
NESCO Inc Orlando, United States2nd shift · 3:30pm-12:00am · Training on 1st shift for 2-3 weeks, 7:00am - 3:30pm · Monday-Friday some weekends · Pay: $16/hr · Description: · Quality Assurance comprehends the quality expectations for the product and supplies for company. Approving or rejecting raw materia ...
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Quality Assurance
2 weeks ago
BuildSubmarines Orlando, FL, United StatesOceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of wo ...
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Quality Assurance Employee
1 week ago
Quantum Innovations Sanford, United StatesAbout us · As an internationally successful trading company of the Schwarz Group, our goal at Kaufland is to provide our customers with the best shopping experience possible. What sets us apart? Performance, dynamism, and fairness. Our employees play a crucial role in our success ...
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Quality Assurance Coordinator
1 week ago
SGS Orlando, United StatesCompany DescriptionWe are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to en ...
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Manager, Quality Assurance
2 weeks ago
Walmart Orlando, United StatesPosition Summary... · What you'll do... · This position will oversee patient safety and quality for pharmacy non-store operations, specifically one at Specialty in · Orlando, FL. · The primary responsibility of this role is to collaborate with various stakeholders within healt ...
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Quality Assurance Coordinator
3 days ago
SGS Orlando, United StatesCompany Description · We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together t ...
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Quality Assurance Manager
1 week ago
RATP Dev USA Orlando, United StatesEssential Duties and Responsibilities:Working closely with the passengers and key stakeholders to monitor the overall customer experience and quality service provisions through the development and reporting of Key Performance Indicators (KPI's)Developing and implementing internal ...
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Quality Assurance Manager
1 week ago
Shakopeemn Orlando, United StatesQuality Assurance Manager page is loaded · Quality Assurance Manager · Apply · locations · Nationwide · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · JR · Job Title · Quality Assurance Manager · About Us: · Anchor Glass Container Corpora ...
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Quality Assurance Engineer
2 weeks ago
Bank of New York Mellon Corporation Orlando, United StatesVice President - Quality Assurance Engineer (Automation Testing) · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking ...
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Quality Assurance Manager
4 days ago
RATP Dev USA Orlando, United States· Essential Duties and Responsibilities: Working closely with the passengers and key stakeholders to monitor the overall customer experience and quality service provisions through the development and reporting of Key Performance Indicators (KPI's) · Developing and implementing ...
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Director of Quality Assurance
2 weeks ago
Ascend Orlando, United StatesReporting to: VP Quality · Location: Alachua, Florida, USA (On-site role) · Seeking a seasoned and strategic Director of Quality Assurance to lead the QA organization and work with internal and client teams to establish a quality strategy and implement and manage a PQS that meets ...
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Quality Assurance Analyst
6 days ago
HexaQuEST Global, Inc. Orlando, United StatesAdditional information: The candidate should be able to provide an ID if the interview is requested. The candidate interviewing must be the same individual who will be assigned to work with our client. · Requirements: · • Availability to work 100% at the Client's site in Orland ...
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Quality Assurance Auditor
1 week ago
Silver Airways, LLC Orlando, United StatesJob Description · Job DescriptionSilver Airways, a leader in the aviation industry, is hiring a full-time Quality Assurance (QC) Auditor to join our team in Orlando, FL. The QC Auditor is responsible for the accomplishment of Silver Airways Quality Assurance Audit Program audits. ...
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Quality Assurance Specialist
1 week ago
Latitude, Inc. Orlando, United StatesJob Description · Job DescriptionQuality Assurance Specialist · Main PointsMust have Pharma a/Manufacturing experience · 100% onsite position in Orlando, FL · Salary: 50k-60k+ depending on experience · Salary: $50, ,000/yearRoles And Responsibilities: Review data generated in th ...
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Quality Assurance Specialist
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Latitude, Inc. Orlando, United StatesJob Description · Job DescriptionSalary: $50, ,000/yearRoles And Responsibilities: Review data generated in the laboratory is accordance with stablished criteria set forth in SOPs and established specificationsAssemble quality data to support management review meeting requirement ...
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Quality Assurance Specialist
3 weeks ago
Oceanic Ventures Campbell, FL, United States Freelance**Quality Assurance Specialist (m/f/d) - Fixed-term for two years -** · **Quality & Regulatory Affairs**: · **Location: Neuwied, Germany**: · We are looking for top talents who want to bring their expertise, ideas, and ambitions to our international teams. L&R is a globally opera ...
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Quality Assurance Manager
1 week ago
Coca-Cola HBC Orlando, United StatesThe Coca-Cola Company. Our vision is loved brands, done sustainably, for a better shared future. We strive to provide cutting-edge excellence in ingredients, innovation and design and marketing.As the Quality Supervisor you will be responsible to lead the QA Associates to ensure ...
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Quality Assurance Compliance Specialist
1 week ago
Apple & Associates Orlando, United StatesQuality Assurance Specialist I - Supplier Quality emphasis · Join our client's dynamic pharmaceutical team as a Quality Compliance Specialist in sunny Orlando, FL, dedicated to excellence in healthcare solutions · Quality Specialist Benefits: · M-F 9-6 hours, no off shifts or wee ...
Manager, Quality Assurance - Orlando, United States - Walmart Stores
Description
Position Summary...What you'll do...This position will oversee patient safety and quality for pharmacy non-store operations, specifically one at Specialty in Orlando, FL.
The primary responsibility of this role is to collaborate with various stakeholders within health and wellness, including Compliance, Operations, and Legal, to enhance patient safety and quality of care within the facility.
Working closely with Quality Assurance Specialists, you will be involved in investigating patient safety events, identifying root causes, and developing improvement plans.
Proficiency in Excel and other Microsoft programs is necessary to analyze trends, data, and provide recommendations to leadership.
#LI-KL
Live our Values
Culture Champion
• Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
• Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
• Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
• Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer
Customer Focus
• Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
• Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
Focus on our Associates
Diversity, Equity & Inclusion
• Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
• Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
• Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Communications, Education, Engineering, or related field and 2 years' experience in training, quality, product development, or related area OR 4 years' experience in training, quality, product development, or related area.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Human Resources, Sales, Training and Development, Training and FacilitationMasters: Business AdministrationPrimary Location...2354 COMMERCE PARK DR, ORLANDO, FL , United States of America
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