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    Quality Assurance Manager - Orlando, United States - RATP Dev USA

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    Description


    Essential Duties and Responsibilities:
    • Working closely with the passengers and key stakeholders to monitor the overall customer experience and quality service provisions through the development and reporting of Key Performance Indicators (KPI's)
    • Developing and implementing internal and external customer satisfaction surveys
    • Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
    • Setting customer service standards
    • Investigating and setting standards for quality and health and safety
    • Working with operating staff to establish procedures, standards, systems and procedures
    • Writing management and technical reports
    • Determining training needs
    • Acting as a catalyst for change and improvement in performance and quality
    • Recording, analyzing and distributing statistical information
    • Monitoring performance
    Requirements

    Must have 3 years of experience working in public transit.

    Must have 3 years of experience with audits/quality assurance in transportation industry.

    Previous experience in public transit is a huge plus. Knowledge of all departments.


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