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    Client Service Associate - Baltimore, United States - N&A Enterprises and Solutions

    N&A Enterprises and Solutions
    N&A Enterprises and Solutions Baltimore, United States

    2 weeks ago

    Default job background
    Description

    A client Service Associate is responsible for managing and maintaining relationships with travel clients, ensuring their satisfaction with products or services, and addressing any concerns or issues that may arise. They may also be responsible for generating new business by identifying opportunities to upsell travel or cross-sell products or services to existing clients. Other duties may include conducting travel market research, analyzing data, and developing strategies to improve client retention and satisfaction. Strong communication, organizational, and problem-solving skills are typically required for this role.

    Key Responsibilities:

    • Manage client relationships and provide exceptional customer service
    • Assist clients in providing our services and offerings
    • Respond promptly to client inquiries and concerns via email, phone, and chat
    • Maintain accurate client records and update databases as needed
    • Collaborate with the team to develop and implement strategies for improving client satisfaction and retention
    • Contribute to the development of new client relationships and business opportunities
    • Manage client accounts and ensure satisfaction
    • Communicate with clients via phone, email, and chat
    • Provide product and service information to clients
    • Troubleshoot and resolve client issues
    • Collaborate with team members to improve client experience
    • Assist in developing and implementing client retention strategies

    Qualifications:

    • Prior experience in a customer service or client-facing role but not required
    • Excellent communication skills, including strong writing and phone etiquette
    • Ability to multitask and prioritize in a fast-paced environment
    • Detail-oriented and highly organized
    • Ability to multitask and work in a fast-paced environment
    • Excellent communication and interpersonal skills
    • High school diploma or equivalent required

    Offer Details:

    This is a remote position with flexible scheduling options available for both part-time and full-time candidates. Company perks include opportunities for professional development and growth. Training provided. Remote Business Opportunity/commission based

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