Customer Service Associate - Halethorpe, United States - CRATERS & FREIGHTERS
Description
About us
Craters & Freighters, The nation's leader in crating, packaging and shipping.
Craters & Freighters is a pioneer and leading expert in specialty packaging, crating, and shipping.
Founded in 1990, we serve residential and business customers in all sectors including telecommunications, electronics, medical equipment, aerospace, biotechnology, and heavy machinery.
We are currently looking for anotherCustomer Service Associate for our busy office.
As a Customer Service Associate
, you will be the first point of contact our customers and potential customers will have when looking for packing and shipping.
Your specific duties in this role will include:
- Prepare quotes for crating, packing and shipping services requested.
- Setup domestic and international shipping when jobs are completed.
- Work closely with other departments to ensure timely flow of jobs.
- Keep up with ever changing job deadlines.
Job Requirements:
As a
Customer Service Associate, you must be pleasant and professional with an engaging personality and possess the ability to function equally well in both a team environment and independently.
It is also important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and co-workers.
Specific qualifications for the role include:
- Strong math skills are a must
- Time Management skills. Ability to prioritize tasks and meet deadlines.
- Independent-Problem solving / analytical skills.
- Selfstarter, detail oriented and able to do multiple tasks at once.
- 23 years prior customer service experience _required_
- Excellent telephone skills
- Strong troubleshooting abilities
Pay:
$ $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
- Office
Education:
- Associate (preferred)
Experience:
- working in a physical office environment: 2 years (required)
Work Location:
In person