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    Technical Support Engineer - San Mateo, United States - OneSignal

    OneSignal
    OneSignal San Mateo, United States

    2 weeks ago

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    Description
    [Full Time] Technical Support Engineer at OneSignal (United States) | BEAMSTART Jobs

    Technical Support Engineer

    OneSignal United States
    Date Posted
    17 Nov, 2022
    Work Location
    San Mateo, CA, United States
    Salary Offered
    Not Specified
    Job Type
    Full Time
    Experience Required
    No experience required
    Remote Work
    Yes
    Stock Options
    No
    Vacancies
    1 available

    OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email.

    On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 10 billion messages

    daily.

    1 in 7 new apps launches using OneSignal We support companies in 140 countries, including Zynga, USA Today, , Upwork, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

    We're venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate (read more about our recent Series C ).

    We're a remote-first company, offering remote work as the default option in the United States in California, New York, Pennsylvania, and Texas, as well as in the UK and Singapore - with plans to expand the locations we support in the future.

    We also have offices in San Mateo, CA, New York City, and London, UK.
    OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there.

    Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.


    About The Team:


    We pride ourselves on being the best-in-class customer messaging and SaaS provider for large-scale websites and mobile apps and we continue to make drastic improvements to our service giving us huge advantages over our competition.

    Providing a delightful support experience for every customer (either large or small, experienced or beginners) is a key part of our ongoing success.

    We believe support is more than simply answering questions it's also a way to better understand the needs of our clients and to find ways to make our service easier to use.

    The technical nature of the questions we receive and the opportunities to improve OneSignal's dashboard and SDKs means we constantly get to learn and apply new technologies each day.

    In partnership with Piloto Asia Pte Ltd, we are hiring our first Technical Support Engineer in Singapore to better provide support for our APAC customers.

    In a typical month, a Technical Support Engineer at OneSignal might:

    Answer technical support questions via email messaging tools and chat
    Help customers set up the OneSignal mobile SDK including for Android, iOS, React Native, Ionic, Cordova, Flutter, Xamarin, Unity
    Work with customers to troubleshoot and debug general and technical issues
    Test endpoints of the REST API
    Evaluate crash logs and stack traces to help solve customer issues
    Collaborate with SDK stakeholders to patch bugs and ship updates
    Respond to OneSignal Wordpress and Github issues
    Maintain OneSignal's knowledge base and create and maintain technical documentation and video tutorials for new products and features
    Build and maintaining OneSignal's example code and projects
    Help with OneSignal demos and customer onboarding
    Be the voice of our customers, and work closely with OneSignal's product and engineering teams to share customer feedback and make recommendations to improve the product
    Help to drive positive reviews on G2 and other review platforms
    Train customers on product enablement to improve overall customer retention

    What you'll bring:
    Experience in technology and programming
    Enjoyment working with customers via video calls, e-mail, and chat
    Android and/or iOS experience with Java, Objective-C, Swift programming is preferred
    Patience and integrity working with customers from all over the world (~70% of our customers are international)
    Strong interpersonal and customer support skills
    Strong written and verbal communication skills

    Qualities we look for:
    Friendliness
    Modesty
    Collaboration
    Proactiveness
    Sense of Urgency
    Love of learning

    In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status.

    Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office.

    Whether blatant or hidden, barriers to success have no place in our workplace.

    Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.

    A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal.

    Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.

    OneSignal collects and processes personal data submitted by job applicants in accordance with ourPrivacy Policy

    - including GDPR and CCPA compliance. Please see our privacy notice for job applicants .
    About OneSignal

    Engage customers through personalized omni-channel messaging


    Company Size:
    People

    Year Founded:

    2011


    Country:
    United States


    Company Status:
    Actively Hiring

    Looking for Partners

    Looking for Clients

    Raising Funds

    Share This Job
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