Customer Service Representative - Indianapolis, United States - Canon Business Process Services, Inc.

Canon Business Process Services, Inc. Indianapolis, United States

6 days ago

Description

Overview

Under the direction of the Canon Site Manager, the Customer Service Representative (CSR) serves as the primary contact for customers and outside vendors to ensure projects are produced within client's time and budget constraints. The CSR is also responsible for day-to-day job intake, work order creation, data entry, record keeping, Estimating, and providing high-level customer service.

Responsibilities

Maintain a professional appearance and demeanor that reflects CBPS and the client's commitment to quality, continuous improvement and respect for individuals
Coordinate and attend customer facing design and production meetings to provide printing best practice that supports time and cost saving efficiencies
Receive all Print Center requests via phone, email, or walk-ins
Identify missing or problematic components and communicate them to the customer and/or Print Production Manager
Accurately and timely entry into the Production Management System that consists of adding new customers and vendors, creating estimates, new work orders, job scheduling, job updates, issue resolution tracking, invoicing, job closing
Track and enter costs associated with each job estimate to facilitate accurate department billing
Communicate effectively with the Site Manager by informing and providing updates regularly to guarantee that overall production and customer objectives are met
Complete all required volume quality control tracking logs
Receive all questions and concerns and provide updates and solutions to customers
Send and obtain proof approvals
Complete and maintain all required paperwork, records, and documents
Create proofs and lithographic offset plates
Follow all required safety procedures

Qualifications

High school diploma or GED with experience or vocational/technical certification
Minimum 5 years of print and mailing industry experience
Excellent verbal and written communication and telephone and interpersonal skills
Working knowledge of the Macintosh, PC and Windows operating systems
Intermediate knowledge of the following:
- Prepress, preflight, and workflow industry standards
- Offset press and digital printing
- Bindery and press specification (drill allowance, margins, bleeds etc.)
- Shipping and mailing operation and technology
Proficient with the following software:
- Adobe Acrobat, InDesign, Illustrator, PageMaker, Photoshop
- QuarkXPress
- Microsoft Word, Excel, Outlook, PowerPoint, and Publisher
- XMF workflow or equivalent

Physical Demands

Standing for prolonged periods of time - up to 8 hours or more per day
Frequent lifting of objects up to 50 lbs. and noise level is usually moderate to loud
Fast-paced environment, subject to numerous schedule and priority changes, regular required weekend or overtime work schedules with short notice

What We Offer:

Competitive pay & benefits

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide

Come Join Our Team

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