Account Director - Minneapolis, United States - True Media

True Media Minneapolis, United States

2 weeks ago

Description

Open position in all True Media office locations including Kansas City, MO, Columbia, MO, St.

Louis MO, and Minneapolis, MN; Hybrid work schedule:
in office/remote.

We're looking for a dedicated and personable account director to maintain client accounts and serve as our main point of contact.

In this role, you are expected to guide clients and internal teams on effective digital media strategies based on up-to-date research and best practices.

You must be an excellent communicator and effective leader who can supervise multiple programs and collaborate closely with cross-functional teams, guiding projects from inception to completion, and ensuring the highest quality of service delivery.

The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. The ability to follow through on projects and maintain accountability is critical for this role. Account directors need to excel in negotiation and problem-solving.

Essential Duties And Responsibilities. (Other Duties May Be Assigned)

Serve as the main point of contact in all matters related to client concerns and needs

Build and strengthen client relationships to achieve long-term partnerships

Maintain accurate client records, keeping track of any contract updates and renewals

Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Develop and manage statements of work that meet client needs, outline the agency's services and compensation, and minimize the agency's risk.

Monitor account activity against the statement of work and alert the internal team about out-of-scope activity, and then manage scope changes or additional needed changes

Generate progress reports for clients and senior leaders within the organization

Handle inquiries and requests from customers and address their needs

Driving the end-to-end media process between the client and internal teams

Partnering closely with campaign management on campaign activation, trafficking, and optimizations

Owning communication and updates with clients and internal stakeholders regarding campaigns

Working closely with data analytics to ensure reporting accuracy

Sharing actionable insights and recommendations to support supplier's strategy and driving incremental revenue

Supporting / Overseeing monthly campaign billing, ensuring accuracy and delivery

Work with Sales professionals to develop proposals, provide deal evaluation, revisions, and follow-up

Collaborate on Quarterly Business Reviews

Maintain relationships, manage the day-to-day business with clients, and identify growth opportunities to drive additional revenue beyond the original contracted amount

Lead campaign kick-offs and performance discussions with clients

Deliver on all role-specific accountability metrics and goals

Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

8+ years' experience in a client service/account management or digital media strategy and planning role, in a marketing or media agency setting

Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to client needs

Experience in building media plan recommendations

Excellent follow-through and no hesitation in ensuring accountability across teams

Familiarity with analytics, advertising data / tech, and DMP technologies

Proven negotiation and problem-solving skills

Willingness and desire to be a key individual contributor and strong team player

Strong written and verbal communication skills, presentation skills along with cross-company and partner collaboration skills

Ability to be clear, concise, and effective in communication

Capability to work proactively under pressure and handle multiple ad hoc requests

High level of comfort escalating and presenting key issues to management

Experience leading and collaborating with cross-functional teams

Education

Bachelor's degree from a four-year college or university, degree or concentration in advertising, marketing, or communications preferred

Total Perks Package

The chance to be a part of a growing company and the next success story

Amazing opportunities for career development

Recognition programs

Employee referral bonus

Hybrid work schedule; 3 days in the office, 2 days working from home

Fun and collaborative work environment

Casual dress code

Philanthropy:
True Giving (Includes volunteer time and 100% company match for employee donations to agency charity)

Insurance Coverage (medical, dental, vision, life, and disability)

401(k) retirement plan, with employer 3% match

Work/life benefits, including mental health and wellbeing support

Robust Paid Time Off program, increasing with years of employment

Paid holidays, including agency closing Christmas Eve-New Years Day

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Account Director - Minneapolis, United States - True Media

Description

Director of Accounting