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    Account Director - Minneapolis, United States - Prime Therapeutics

    Prime Therapeutics
    Prime Therapeutics Minneapolis, United States

    4 weeks ago

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    Description
    Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

    Job Posting Title

    Account Director - Remote

    Job Description

    The Health Plan Account Director is the line of business (LOB) expert for their assigned account/s.

    This position is responsible for establishing and maintaining relationships with their LOB counterparts at the health plan and works collaboratively across Prime to ensure a consistent and coordinated client experience.

    Responsibilities

    Serve as line of business expert and relationship manager for designated LOB counterparts within assigned accounts; identify, establish, expand and maintain strategic relationships and lead the implementation and execution of strategic plans and initiatives; maintain an intimate understanding of the industry, and assigned client's market trends, challenges, priorities, and adopted products and services to influence the development and prioritization of strategic plans
    Collaborate with extended Account Management team to advocate for and bring awareness to client initiatives, recommend products or expanded capabilities, address escalated client issues, and support account leadership in delivering a coordinated, consistent, and strategic client experience across all interactions
    Lead client meetings as aligned to the account management principles, including but not limited to: identifying meeting objectives and participants, ensuring adequate preparation and presentation materials, disseminating and uploading meeting materials in client portal, and working across extended teams to ensure appropriate follow through and documentation; collaborate with Account Manager to document interactions with assigned client/s and input into the Salesforce CRM tool and client portal, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties
    Monitor and report on key performance indicators and dashboards that evaluate Prime's performance against assigned client contracts; populate joint scorecards and other reporting tools (i.e. Salesforce) to track client relationships, product adoption and retention metrics, and proactively respond to, and remediate any identified gaps or risks; understand nuances within line of business or assigned client/s and identify further opportunity to drive consistency and improvement
    Support, and at times lead the development, negotiation and compliance of Line of Business (LOB)-specific client contracts; proactively analyze contract language and/or requirements and collaborate with internal stakeholders to implement a renewal action plan, standardize contract language where appropriate, and mitigate conflicting terms; review and manage Performance Guarantees and/or Financial Guarantees on behalf of Prime and the client(s) to minimize financial risk
    Partner with employer market sales and account management teams on go-to-market pull through
    Maintain assigned LOB-specific knowledge and expertise via industry channels, conferences, continuing education etc; demonstrate thorough understanding and commitment to compliance requirements and influence the alignment, prioritization, design and implementation of outcomes and services
    Provide support for any identified strategic group renewal and implementation, in partnership with Blue and Prime's employer markets sales and retention teams; ensure effective representation and execution for employer market strategies and go to market pull through on assigned client accounts
    Other duties as assigned

    Minimum Qualifications

    Bachelor's degree in business, healthcare, or related area of study, or equivalent combination of education and/or work experience; HS diploma or GED is required
    8 years of client service experience in healthcare or insurance, to include 5 years of account management experience in PBM or managed care
    Must be eligible to work in the United States without need for work visa or residency sponsorship

    Additional Qualifications

    Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments, internally and externally, and at all levels within an organization
    Able to drive the identification of improvement opportunities and leading the implementation of process changes
    Exceptional communication skills with ability to communicate complex information to a variety of audiences
    Exceptional client relationship management and cross-functional team building skills
    Strong analytical and critical thinking skills; able to synthesize information from multiple sources into actionable plans
    Able to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
    Strong financial and industry acumen

    Preferred Qualifications

    MBA or other related advanced degree
    Experience working within assigned line of business or market segment (Commercial, Medicare, Medicaid, Health Insurance Marketplace, and/or Employer Markets) or with assigned health plan clients

    Minimum Physical Job Requirements

    Ability to travel up to 50% of the time
    Constantly required to sit, use hands to handle or feel, talk and hear
    Frequently required to reach with hands and arms
    Occasionally required to stand, walk and stoop, kneel, and crouch
    Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

    Reporting Structure

    Reports to Assistant Vice President within the Commercial & Government Markets department

    Potential pay for this position ranges from $94, $151,300.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.


    To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

    Prime Therapeutics LLC is an Equal Opportunity Employer.

    We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

    Positions will be posted for a minimum of five consecutive workdays.
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