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    Security Client Manager - Los Angeles, United States - Allied Universal Inc

    Allied Universal Inc
    Allied Universal Inc Los Angeles, United States

    2 weeks ago

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    Description
    Overview

    Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose.

    While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve.

    We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions

    Job Description
    Join the world's leading global security company

    Salary $70,000 per year

    Location:
    Woodland Hills / San Fernando Valley

    Excellent benefits and career growth opportunities

    Experience in Commercial Real Estate beneficial but not required

    Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region.


    The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field.


    The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience.

    To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.


    KEY RESPONSIBILITIES:
    Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results

    Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business

    Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention

    Engage regularly with clients to share his/her expertise to enhance the value of Allied Universal's offering

    Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner

    Manage the delivery of services through subordinate team and fill in for the Branch Manager/ Director of Operations in their absence or as requested or required

    Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime

    Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime

    Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability

    Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management


    ADDITIONAL RESPONSIBILITIES
    Enforce Allied Universal's policies as outlined by the handbooks and executive memos

    Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement

    Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetings

    Maintain confidentiality of all information and data

    Keep records and prepare accurate and timely reports both manually and through automated methods

    Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness

    Perform other related duties and responsibilities as assigned or required

    Actively participate in community and business related organizations


    QUALIFICATIONS


    The ideal candidate will possess a Bachelor's degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry.

    Contract, proprietary security services or military/law enforcement experience is desired.

    In addition, we require the following skills:
    Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferred

    Proven strong service orientation, excellent interpersonal, leadership and organizational skills

    Ability to develop and grow client relationships

    Ability to make decisions and conduct courageous conversations


    Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.

    Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand

    In-depth understanding of financial performance

    Ability to work in a team-oriented management environment while having an entrepreneurial attitude.


    Key Competencies:
    Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability

    Closing
    Allied Universal is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law


    For more information:


    If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department.


    To find an office near you, please visit:


    Requisition ID
    #J-18808-Ljbffr
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