Client Solutions Manager - Los Angeles, United States - TikTok
Description
ResponsibilitiesCompany Overview:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
TikTok has global offices including Los Angeles, Mountain View, New York, Austin, London, Paris, Berlin, Dubai, Singapore, Jakarta, São Paulo, Seoul and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.
About the Team:
The enterprise ad sales team works with some of the largest organizations across all categories. They are responsible for enabling advertising on the platform and connecting users with brands.
About the Role:
The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients.
The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients.
They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.Success in this position requires a great focus on client service, ability to thrive in a changing work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.
Responsibilities:
- Manage and grow postsale client relationships and revenue for advertisers
- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Grow revenue, educate and lead upsell conversations with clients post initial sale
- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
- Identify optimization opportunities for improving performance
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
- Consult and coach clients and agencies to achieve greater results on TikTok solutions
Qualifications:
Qualifications:
- 4+ years of experience in account management / client services roles in digital marketing or ad tech experience with auctionbased ad networks
- Must be willing to work in Los Angeles, CA
Preferred Qualifications:
- Experience prioritizing and managing tasks within a fastpaced environment
- Ability to analyze data and identify insights
- Track record of supporting revenue goals
- Experience in performance advertising and managing significant, complex and scaling challenges
- Experience diagnosing and solving technical problems with product and engineering teams
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.Job Information
The base salary range for this position in the selected city is $ $115000 annually.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.
We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursement
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