Jobs
>
Customer Service Representative
>
Philadelphia

    Customer Service Representative - Philadelphia, United States - Help At Home

    Help At Home
    Help At Home Philadelphia, United States

    1 week ago

    Default job background
    Description

    **Help at Home is hiring a Bilingual (Mandarin or Cantonese and/or Vietnamese) Customer Service Representative (Case Manager) in the Chinatown Branch located in South Philadelphia (walking distance to the Italian Market).**

    ***We are seeking applicants who can speak one or more of the following languages:**

    **-Mandarin Chinese**

    **-Cantonese Chinese**

    **-Vietnamese**

    **-Khmer**

    Help at Home is the nations leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

    Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

    The main focus of the Customer Service Representative (Case Manager) position is to coordinate and implement care services with referral sources, clients, and employees, while ensuring the delivery of quality services to our clients. This occurs through the direct supervision of employees, support for clients, and consistent communication. The Customer Service Representative (Case Manager) will also be responsible for completing payroll, hiring and training new staff, coordinating with staff to schedule care services, and ensuring coverage for all shifts. Work hours for this role are normally Monday - Friday 8:00AM - 4:30PM, but may vary to support business needs.

    **Benefits**

    Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas. In 2021, Forbes Magazine identified Help at Home as one of the top 10 employers for new graduates

    We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

    **Join us today and become a Help at Home Hero**

    **PRIMARY RESPONSIBILITIES**

    Receives calls from clients, caregivers, service coordinators, MCO representatives, etc. and handles inquiries, issues, complaints in a professional and timely manner.

    Escalates complaints, problems or complex issues to the appropriate Team Lead, Supervisor, or Manager.

    Works within multiple databases and systems used for maintaining all information relative to assigned Clients and Care Givers.

    Maintains knowledge of legal and regulatory requirements including professional licenses, training, background checks, etc. and updates client and caregiver information appropriately.

    Tracks the receipt and expiration date (if any) of insurance, certifications and training.

    Conducts 30-day consumer calls/interviews to touch base on the clients health status, treatment progress, changes to the home environment, and overall client satisfaction with Help at Home's services.

    Manages and Coordinates Care Givers schedules to ensure that scheduled hours match hours worked and client service is maintained.

    Consistently maintains the confidentiality of patient/client and agency information.

    Participates in after-hours on call rotation as an industry quality assurance requirement.

    Performs a variety of general office duties such as greeting office visitors, responding to phone inquiries, operation of office machines, organizing files, providing keys or security access, typing, copying, filing, sorting mail, requisition of supplies, faxing, etc. Assists with maintaining a neat and clean office.

    Performs other job-related duties as assigned.

    **COMPETENCIES**

    Knowledge and Experience. Bachelors degree and prior office experience is preferred including experience with maintaining and working with various databases and systems.

    Intermediate level computer skill with creating and modifying documents using Microsoft products (e.g. Word, Excel, PowerPoint); ability to key quickly and accurately.

    Personal accountability. Self-motivated; reliable; strong attention to detail; maintains confidentiality; complies with all Company policies and procedures.

    Interpersonal Skills. Demonstrates excellent communication and customer service skills; ability to function as a positive team member.

    Ability to sit for long periods of time and use a pc keyboard.

    Able to deal with stress and conflict appropriately.

    Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Vince Ovecka - State Farm Agent

    Customer Service Representative

    4 days ago

    Vince Ovecka - State Farm Agent Philadelphia, United States

    **Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through va ...

  • VCA Animal Hospitals

    Client Service Representative

    1 week ago

    VCA Animal Hospitals Philadelphia, United States

    **Seeking a Part Time Client Service Representative** · **VCA **Cat Hospital of Philadelphia** is seeking an **Experienced Client Service Representative **to join** **our team** **full time We are located in Philadelphia, PA and our team has a shared devotion to provide progressi ...

  • LA Inc

    Patient Service Representative

    1 week ago

    LA Inc Philadelphia, United States

    **Patient Service Representative** · **Pay Rate: $18-20/Hour** · The **Patient Service Representative** is primarily responsible for contacting and interviewing patients prior to their appointments. This includes obtaining medical and surgical history. The position also requires ...

  • Worldwide Window Fashions

    Customer Service Representative

    4 days ago

    Worldwide Window Fashions Philadelphia, United States

    Customer Service Representative · Worldwide Window Fashions is a Fabricator and Distributor of Custom Window Treatments servicing the Retail, Interior Decorator & Designer, Commercial and Installer Window Covering Dealer Trade. If you are a people person that enjoys working in a ...

  • Pediatric Dental Associates

    Patient Services Representative

    1 week ago

    Pediatric Dental Associates Philadelphia, United States

    **Compensation**:starting at $16-$18/hour (based on experience) · Could you be our next Patient Services Representative? Pediatric Dental Associates has an immediate opening for a Patient Services Representative in our Philadelphia, PA location · **Why join our team as a Patient ...

  • PROFITSYNC INC

    Customer Service Representative

    4 days ago

    PROFITSYNC INC Philadelphia, United States

    **Benefits**: · - Bonus based on performance · - Company parties · - Competitive salary · - Employee discounts · - Flexible schedule · - Free uniforms · - Opportunity for advancement · - Profit sharing · - Training & development · **Benefits/Perks** · - Competitive Compensation · ...

  • Ahida Garcia - State Farm Agent

    Financial Services Representative

    2 days ago

    Ahida Garcia - State Farm Agent Philadelphia, United States

    Are you passionate about helping others and providing top-notch customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you Join the Ahida Garcia State Farm Agency as a Sales Representative and become an integral part of ...

  • PTR Baler and Compactor Company

    Customer Service Representative

    3 days ago

    PTR Baler and Compactor Company Philadelphia, United States

    PTR Baler and Compactor is seeking a **Customer Service Representative (CSR)** to join the team due to growth. · PTR Baler and Compactor is a world leader in the waste equipment industry. PTR helps companies achieve their green initiatives by reducing waste streams and increasing ...

  • Insinger Machine

    Customer Service Representative

    1 week ago

    Insinger Machine Philadelphia, United States

    Customer Service Representative · Key Responsibilities: · - Deliver exceptional customer service while maintaining a positive and professional attitude at all times. · - Efficiently manage customer complaints, processing orders, and modifications with a keen eye for detail. · - M ...

  • SP Plus Corporation

    Customer Service Representative

    1 day ago

    SP Plus Corporation Philadelphia, United States

    Overview: · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry ...

  • Synergy3

    Customer Service Representative

    1 week ago

    Synergy3 Philadelphia, United States

    **About Us** · At Synergy3, we're a tight-knit team of problem solvers who love what we do. Join us in creating innovative solutions that make a real impact in changing the HVAC and plumbing industry. · **Who You Are** · You are a dedicated Customer Service Representative who thr ...

  • David Samuel - State Farm Agent

    Customer Service Representative

    2 days ago

    David Samuel - State Farm Agent Philadelphia, United States

    **ROLE DESCRIPTION**: · As a Customer Service Representative - State Farm Agent Team Member with David Samuel Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer servic ...

  • SP Plus Corporation

    Customer Service Representative

    2 days ago

    SP Plus Corporation Philadelphia, United States

    Overview: · SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry ...

  • HOLTS CIGAR CO

    Customer Service Representative

    1 week ago

    HOLTS CIGAR CO Philadelphia, United States

    **Job Summary** · Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, ...

  • Brian Cover - State Farm Agent

    Customer Service Representative

    4 days ago

    Brian Cover - State Farm Agent Philadelphia, United States

    **Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...

  • Scally Wag Homes

    Customer Service Representative

    3 days ago

    Scally Wag Homes Philadelphia, United States

    Duties: · - Handle inbound and outbound customer calls in a professional and courteous manner · - Provide excellent customer service by addressing customer inquiries, resolving issues, and providing product information · - Analyze customer needs and recommend appropriate solution ...

  • Kevin Lowber - State Farm Agent

    Customer Service Representative

    6 days ago

    Kevin Lowber - State Farm Agent Philadelphia, United States

    **Benefits**: · - Training & development · Position Overview · State Farm Insurance Agent located in Philadelphia, PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kevin Lowber - State Farm Agent, you will build and devel ...

  • GE Associates LLC

    Customer Service Representative

    4 days ago

    GE Associates LLC Philadelphia, United States

    We have immediate openings for CSR Agent to train directly with our respected leadership team. We strive to create a consistently happy experience for all prospective and current clients. · This role helps with lead generation, customer service, and client acquisition to acquire ...

  • PROFITSYNC INC

    Customer Service Sales Representative

    4 days ago

    PROFITSYNC INC Philadelphia, United States

    **Benefits**: · - Bonus based on performance · - Company parties · - Competitive salary · - Employee discounts · - Flexible schedule · - Free uniforms · - Opportunity for advancement · - Paid time off · - Profit sharing · - Training & development · **Customer Service Sales Repres ...

  • Planet Fitness

    Pt Customer Service Representative

    3 days ago

    Planet Fitness Philadelphia, United States

    **Part · - Time: Starting at $12 per hour.** · **Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.** · Are you looking for a **_fun and rewarding_** place to work? National Fitness Partners (NFP) serves more than one million ...